16/5/23
Horrible Customer Service
Good complex itself. I was a medical student at Texas Tech and liked that it was close to the hospital. However, the front desk staff and poor customer service make the apartment undesirable. I was charged an two extra months rent even though I had told the front desk staff that I did not want to renew my lease and was moving out due to graduation. However since they had informed me of the wrong procedures for move out, I was penalized. I noticed over the four years I lived there that the... associates are very rude, and aren’t able to correctly answer questions about the property etc. They will give you different answers each time. There were extra fees at the end of my lease which I was never told about prior. Enjoyed my time living there but the unfriendly front desk staff and surprise expenses at the end were not worth it! A little kindness and respect goes a long way
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