Discovery at Craig Ranch Apartamentos

They continued advertising a special, and when inquiring several times which units, they would not provide them. It seems the special is advertised to lure you in, but have no intention on actually following through.

Different responses I received: Only a certain unit, which unit? Well, only available in 2 weeks, Okay, which unit? No response.

Considering all of the negative reviews on pricing, roaches, mold, filthy apartments, thin walls, unfriendly and hostile staff and unsanitary residents... , I think I dodged a bullet. Lee mas

Easily one of the best if not THE best apartment gym I’ve had the experience to workout in. The flow was great, the equipment and weight options are surprisingly robust. Felt like I was in a commercial gym, no question. Great cardio options as well, which it’s important to me in my off days. They also had a trainer in there named Josh Thomas, very encouraging and kind- wealth of knowledge. Recommend 5 stars for sure!!!

Not sure on where to start but I will not be renewing my least here. I was told one thing moving in and got the opposite. The people I talk to in the leasing office when I first looked at the apartments and moved in have change 3 times since I been here and remind you I have not been here yet with that many changes in management is crazy. I know things happen but that is crazy. When I didn't hear anything back when applied for the apartment that was a sign that I should just kept looking but I... kept calling asking questions but was not get an answer. Then I was told that they was under new management. That was my sign the to run but I didn't. I understand what happens when you are under new management changes come but communication should have not stop. They are horrible with communication. They return your calls or answer the phone. One day I was not getting anyone on the phone in the least office regarding my mailbox key so I went into the least office and they was just sitting their at their desk not do anything. The appearance of the apartment is so filthy and nasty. I could go on and on about this apartment but i also blame myself I should have kept looking when I was getting the run around from them but I didn't. I also should have listen to the people who left comments regarding the apartments but I didn't listen....NOT THIS TIME I WILL NOT RENEW MY LEASE!!! Lee mas

0 stars. **Review for Discovery at Craig Ranch**

??????

I'm rarely the one to pen down an angry review, but my experience at Discovery at Craig Ranch has left me with no other choice. Just two weeks into my stay, and the list of grievances only seems to grow.

1. **Maintenance Issues**: Right after moving in, I responsibly listed several maintenance problems in the inventory turnover list. I anticipated a timely resolution, but two weeks on and the silence from the management has been... deafening. How can an establishment, which prides itself on luxury, be so lackadaisical with basic problem-solving?

2. **Pest Control**: As if the above wasn’t enough, I’ve had to battle an unsolicited invasion of pests. This isn’t just an inconvenience—it’s a health hazard! Despite reaching out for immediate pest control assistance, my appeals seem to go unnoticed.

3. **Mailbox Keys**: And here's a real kicker— they haven't even provided me with my mailbox keys! In this age of online shopping and crucial mail deliveries, not having access to one’s mailbox is inexcusable. I'm left wondering if my mails are piling up or worse, being mishandled by someone else.

4. **"Smart Home" Features**: To top it all, I was lured in with the promise of an advanced "smart home" feature which I paid extra for. Unfortunately, they turned out to be nothing more than a fancy name for dysfunctional gadgets. The promise and the reality are worlds apart.

I ventured into Discovery at Craig Ranch hoping for a seamless living experience, but all I've received in return is negligence and indifference. If you're considering making this place your home, I'd advise caution. The glossy brochures and lofty promises might draw you in, but the ground reality is bitterly disappointing. Worst apartment experience, bar none. Lee mas

The general manager is very vindictive. If she feels that you put in too many maintenance requests or have questions about policies that are enacted then she will put you on the failure to renew list and you will receive a failure to renew letter. Even if you have no violations and never late on rent (I was always about 2 months ahead).
The office is always closed, and they do not answer the phone when you call with any kind of issues that arise. When you try and call the corporate office,... they never answer their phone either. You leave a message and instead of someone from corporate calling you back they pass it off to the general manager. The amenities were closed (2 years ago) way before covid started. When asked about the amenities they use the same old tired excuse of covid, even though Texas is now fully open and most of us are vaccinated. The cyber café is newly renovated but there is no log in information provided and no mouse to work on the computers, therefore, there is no way to print anything. Again, the cybercafé has been closed over 2 years. The dog park has been without a gate for over 3 years and being held closed with a bungie cord. Residents maintain the dog park by picking up the poop and emptying the pet waste stations, but we pay $15 dollars a month for the grounds keeper to sit on his phone all day. The picnic tables in the common area have been broken for over a year and the pool is currently close indefinitely. Honestly it is closed more often than open in this Texas heat.
Lee mas