Retreat at Stonebridge Ranch Apartments

I’ve lived here for 4 1/2 years and I’ve never gotten any complaints until managers came in the brand new ones and now I have been getting complaints nonstop the place is trash and the maintenance people are awesome. I love them but they let people just anybody in here and they don’t keep up with the place. There’s always trash everywhere the trash people don’t pick up their stuff like they’re supposed to And it’s just if I could I would’ve never moved here in the first place. If I would’ve... known it was gonna be like this I’m still living here and I wish the place got a lot better than what it is they keep doing all these projects and not finishing them so we just need better people completely, and actually stick up what they’re actually gonna do , my message of me living here Lee mas

Not preferred, very bad management. So many extra charges that are not mentioned during the lease signup.

I lived here for 13months. It is actually a great apartments. I had no issue at all except that they make me pay for trash I could've taken to the garbage myself. Not judging them for that though, every apartment in Mckinney does plus trash place will probably be a mess if everyone take their trash out themselves

First of all, I have no issues with the property itself. The building and apartment areas look fine. The issue I ran into was during the application process. I was approved quickly, in fact the day after I applied. However, it took several unanswered emails over multiple days and couple of phone calls to get my lease questions answered. A rent special of two free weeks was started after I was approved, but they wouldn't offer it to me because it started after I applied. The denial didn't make... sense to me since I was just like any other applicant at this point because I hadn't signed a lease yet. Offering the special to me or the next person would be exactly the same.

I spoke with the manager who stated she would need to get regional manager approval to offer me the rent special. She agreed to call me back that day, but did not. In fact, after several days, I had to reach out again to find out her answer. She told me that she would make an exception and give me the rent special, but she would not accommodate me with any other requests. This was stated to me in a manner that came across as she was doing me a favor against her will. I asked to end the application process and would like a refund of the $150 administrative fee. At this point I was not comfortable with moving there. If they don't follow up in a timely manner during the application process and seem reluctant to accommodate reasonable requests, how would they treat me after I moved in?

I emailed her regional manger almost a week ago now with my concerns, and guess what? I haven't received a response from her either.

This has been a very disappointing and expensive experience. Lee mas

Moved into this apartment last month and do not recommend it to anyone! I mean the apartments are just okay - little costly for what they offer. There is nothing great or outstanding in here - just the same what any other apartment would offer - so not sure what they're offering at the price they quote. The apartments are just okay - not too good not too bad!
The worst part is the management or the people at the leasing office..!! As a new resident or a future resident - you expect a warm... welcome from the leasing office - the minimum of a smile..! but when you walk in, people don't even bother to smile. If you ask questions, they get annoyed. If you question what they're explaining, they become super rude..! Like they don't accept personal checks for payments. Paying through your bank account needs verification (which takes 3-4 days), so you end up paying with your credit card. The credit card has 5% processing fees - when asked why couldn't they tell this before (so that one would have verified their bank account sooner), their response is "everyone asks for this processing fees" - I was like, it's not "everyone" and who so ever does, they do mention it before hand..!
Also, when you walk in - they raise their eyebrows and ask "what do you want today?" - so you feel unwanted and unwelcoming the moment you stepped into the office..! I can cite more examples here if needed but the bottom line is, the leasing office people are very rude and non-understanding of your issues/problems..! They do anything in the name of "company policy" and behave as if this is the only "company" in the world and no body knows anything.
So, I don't personally don't recommend this property to anyone..! I am myself waiting for my lease to get over so that I can move to a place where people are happy to have me as one of their residents..! Lee mas