Plantation Apartments

This has been the worst apartment experience of my life, if you plan on moving in be prepared to never get any of your maintenance requests fixed.
My closet, which is a wire shelf screwed into the walls. Fell down on December 21st 2022. It is now January 25th 2023, over a month since l've sent in multiple request to have it put back up. When I first sent in the request and called to check on any updates the front office lady told me over the phone that the maintenance people were trying to fix... the A/C units for the upcoming cold weather for other apartment units, and that those requests were more important than ours. Unfortunately I did have to spend some of my own money to put up a temporary clothing rack because I can't have my clean clothes all over my apartment. Now recently our A/C has stopped working and l've sent in a request to have someone come in and fix it, I reminded the front office that our closet still hasn't gotten fixed and of course we got the excuse that there was no "A/C maintenance person employed at the moment" but that she would hire someone to come in and fix it. Keep in mind the apartment gets uncomfortably hot during the day and I'm forced to leave my windows open just for some fresh air, also jeopardizing my safety. It feels inhumane and stressful that have to live under these circumstances with the amount of rent money I pay a month. 100% recommend anyone who is interested in applying for these apartments to look somewhere else. Lee mas

Trash is left. Never picked up. The pool is green. Grass is dead. I don’t think the management staff has ever walked around the property to see how bad it is. Don’t move here. This place has turned to crap since RREAF took over. They can’t maintain staff so everything has gone completely downhill, fast.

Went in for a tour and meet the manager and Nancy. Nancy wa really helpful and manager was friendly and offered us a refreshment before our tour.

somos nuevos a la comunidad y muy felicies con las muchachas de la oficina. son muy profesionales y attentas.

I am the ex-tenant, and I am beyond furious because of this apartment's false credit reporting.

1) I moved out on 2021 June 1st, and on June 5th I was charged 286.22 USD for cleaning, repair, paint touch ups, etc

2) On 2021 June 12th, I visited the office in person and paid 286.22 USD in full, with a money order I purchased in Walmart. (* I have all the receipts)

3) On 2021 June 16th, just after 4 days I handed over the money order, the money order was cashed by the apartment office. (*... Confirmed with Moneygram website : check my money order status)

4) On 2021 June 24th, I logged in to my Plantation Apt online account to check if my payment was reflected, but my online account kept indicating that 286.22 USD balance was still due for payment.
Therefore, on the very same day I called the plantation apt office immediately to express my concern, and an office staff named Nat** picked up the phone (* I have the call log).
The office staff reassured me that the payment was successfully made, and told me not to worry because it was probably because the online account usually takes some time to update.
So I dropped my worries and went on with my life.

5) Just recently on 2021 September 23rd, I checked my Experian credit report because I happened to get denied eligibility for opening up a new savings account.
And to my absolute disgust I found out that the Plantation Apt has handed over the 286 USD to a debt collection as if I never made the payment,
regardless of the fact that I have already paid the full amount back in June.
Now I ended up with a wrongfully opened overdue collection account, and without a doubt it is hurting my credit history.
(* I have my credit report as the evidence)

To sum it up, the office team happily cashed my money order, but neglected their duty to clear the balance.
Now I am falsely accused of not paying my debt for the past several months.
As I mentioned earlier, I even called the office once to make sure that my payment went through,
and they reassured me like everything will be okay, but now I ended up with a bad credit report.

I reached out the to the office team to demand correction of their error, and I am currently waiting for their response. Lee mas