Oxford at Iron Horse Apartamentos

I've been living here for two years. I love this community. The management is friendly and does a great job communicating the changes going on day to day. Maintenance is friendly, and they respond quickly to complete repairs. This is my favorite place.

AVOID AT ALL COSTS! -10/10, run fast and far. They will lie to get you into an apartment there. Absolutely no respect for their tenants well being. We are in their "Phase 2" units which are updated, and next to the train track. I specifically asked Alexis when we were touring how loud the train was. She told me "It's not loud! You can't even hear it unless you're outside". That was the first lie. It is incredibly loud and runs at all hours, waking me up at least 2-3 times a night. I also asked... on our tour about parking in-front of my garage in my driveway, which I was told that I could. Then 2 months into to living here, they changed their mind and said I can not do that! Parking close to my unit was one of the big factors for me when choosing an apartment and I made that clear when we were touring, so they lied to me and then changed their "rules" once I was past the point I could change my mind. Very deceitful business practices. Right after paying our 2nd months rent I called to see if they would let us out of our lease because this complex is not what they said it was, and I can't even get a full nights sleep. They told me it would be 2 months notice and 4 months of rent to get out of our lease!!! $6,000.00. that is absolutely ridiculous. Since I have complained they have started picking on me specifically. Trash pick up is from 6-9, but people have their trash out all day on trash days. I got home at 5:30 an put my trash out and at 5:45 was told I needed to put my trash back in and wait 15 minutes before I put it back out, which I did. All the while our neighbors had been out all day. To add insult to that injury, they "forgot" to pick our trash up that night, and many nights since then. Then last week I was out of town, and received a message that I had parked in front of my garage again, and that they were warning me that it was against the rules. I wasn't even home, so I asked for proof. They messaged me back that "oh sorry guess it wasn't you, must have been your roommate. We will contact him.". So I called my roommate and it was him, he was unloading tools from his truck into our garage, and wasn't even parked there for an hour. But they never contacted him to let him know that was against the rules, they obviously were just doing that to harass me. I cant stress to y'all enough how terrible this complex is. I can't wait to get out!!! Lee mas

I have been here at Iron Horse , a little over 1 year now. This property is well kept by the maintenance team and the lawn service seem to be here once a week. The community is great and 5 minutes away from local shopping centers. The office team will always greet you kindly when coming to check on packages or putting in a maintenance request. The office team works hard to keep the residents happy around the property. If your looking to get your exercise in and burn the calories away, this... complex has an amazing walking trail over looking the Iron Horse Golf Course. I must admit its peaceful to the human mind. I will always recommend this place to anyone seeking a place to call home. Lee mas

As long as your bilingual you won't have a problem. I turned in a service ticket because the ice in the ice maker smells and tastes bad. I said I think the water line needs to be replaced between the refrigerator and the sink. The maintenance wrote on the ticket. Can not replace the city water lines. I was shocked.
Tonight my smoke detector was going off when I got home. At 4:41pm I called the office to tell them. At 5:10 I had not heard anything and called back. They told me it would... be fixed the next day. Really! I told her I could not go without sleeping and she said to push the button on the detector. It is twelve feet in the air. I can't reach it. Amanda in the office said it is not an emergency and will be fixed tomorrow. Now I get no sleep tonight. I think for a "luxury, maintenance free" apartment complex they should be ashamed of the way they treat their residents.
The dog poop is a big problem too. Rarely do the dog owners pick up after their pets. Lee mas

I have lived here 7 months and am very happy with the community and the staff. My only complaint is residence who refuse to pick up after their dogs, even when the dog bag dispenser is steps away. I know the Paws DNA program can be expensive to implement, but it 99.9 % takes care of those who are lazy and selfish!
The complex is VERY quiet and I feel very safe. My neighbors are very kind and I have made a few friends. The grounds are maintained well, which is quite a feat as it is very... large. The maintenance staff is very kind and my service requests have been dealt with promptly, within 24 hours. The office staff is appropriately friendly, yet are professional. I think people have too high expectations for office staff to become too friendly and "chummy". as they must maintain a business relationship in order to assure the complex is run effectively. We are very happy we moved here. Be aware...A train depot is being built adjacent to the east side of the complex. The construction is loud in the mornings, but the evening is very peaceful. I am hopeful the depot does not ruin our peace or cause issues. Lee mas