Orange Apartments

Dear Reviewer,

We are deeply concerned to read your recent review as it does not reflect the standards and amenities we offer at our apartment complex. Allow us to address the points you've mentioned:

Dishwashers and Laundry Facilities: Our... apartments are equipped with modern amenities, including dishwashers and laundry facilities. We take pride in providing convenience and comfort to our residents, and these amenities are available for their use.

On-site Manager and Maintenance: We have a dedicated on-site management team and maintenance staff available to address any concerns or emergencies promptly. Our residents have access to contact information for emergency situations, and we respond swiftly to ensure their safety and well-being.

Security: The safety and security of our residents are paramount. We have security measures in place, and our management team works closely with local authorities to maintain a safe living environment.

Plumbing and Mold Issues: We take maintenance issues such as plumbing backups and mold seriously. Our maintenance team conducts regular inspections and addresses any issues promptly to maintain a comfortable and healthy living environment for all residents.

We encourage you to reach out to our management team directly to discuss your specific concerns and experiences. Your feedback is important to us, and we are committed to addressing any issues to improve the overall living experience for our residents.

Thank you for bringing these concerns to our attention, and we look forward to resolving them promptly.

Sincerely,
Your Serena Woods Apartments Team Lee mas

We are deeply sorry to hear about your negative experience at our apartment complex. Your feedback is important to us, and we want to address your concerns promptly.

Regarding maintenance issues such as bathroom leaks and mold growth, we take these... matters very seriously. Our maintenance team is trained to respond to such issues promptly and effectively to ensure a safe and comfortable living environment for all residents. We will prioritize addressing these specific issues in your unit immediately.

Additionally, we are committed to maintaining cleanliness and tidiness throughout the community. We have protocols in place for waste management and pet waste disposal to ensure a clean and hygienic environment for everyone.

Please contact our management team directly so we can address your concerns and work towards resolving them as soon as possible. Your satisfaction is important to us, and we are dedicated to improving your experience at our apartment complex.

Thank you for bringing these matters to our attention. Lee mas

Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your feedback and are thrilled to hear that you find our apartments great for the price and in great condition.

Our team works diligently to... ensure that our residents have a comfortable and enjoyable living experience, so it's wonderful to know that our efforts are being recognized. We take pride in maintaining our property and providing excellent service to our residents.

Rest assured that our manager is always available on the property to address any concerns or assist with anything you may need. We are committed to maintaining a high standard of service and ensuring that our residents are satisfied with their homes.

If you ever have any questions, suggestions, or need assistance in the future, please don't hesitate to reach out to us. We're here to help and make sure your experience continues to be positive.

Thank you again for choosing to be a part of our community and for your kind words. We look forward to continuing to serve you and provide you with a great living environment. Lee mas

Thank you for sharing your feedback from 2019, and we sincerely apologize for the negative experience you encountered during that time. Please know that we take all feedback seriously and have since made significant changes and improvements within... our management and maintenance teams.

Under new management, we have implemented stricter policies and procedures to ensure professionalism, efficiency, and transparency in all aspects of our operations. We have also enhanced our maintenance protocols to prioritize swift and effective resolution of any issues that arise.

Regarding your concerns about teenage children working as maintenance workers, we want to assure you that we comply with all legal requirements and industry standards for employment. Our priority is always the safety and well-being of our residents and employees.

We understand the importance of providing a comfortable and well-maintained living environment for our residents, and we are committed to addressing any outstanding concerns you may have. If there are specific issues you would like us to address or if you have any further feedback, please reach out to our management team directly.

Thank you for bringing these matters to our attention, and we appreciate the opportunity to improve and regain your trust as a valued resident. Lee mas

Since your review in 2019, we have made significant changes in our management and maintenance processes. Our goal is to provide prompt and efficient assistance to our residents at all times, including weekends. We have also expanded our maintenance... team to ensure that issues are addressed in a timely manner.

We understand the importance of a well-maintained and responsive living environment, and we are committed to improving our services. Your feedback helps us identify areas for improvement, and we appreciate you bringing these issues to our attention.

If you have any specific concerns or if there is anything we can do to make your experience better, please reach out to our management team directly. We value your residency and want to ensure that you have a positive living experience at Orange Apartments.

Thank you for your feedback, and we hope to regain your trust as a valued resident. Lee mas