4/11/22
Horrible service today
We filled out a pet screening form and we’re told once that is filled out we will be given a copy of the lease to sign. That never came back and we got a paper notice on the day the lease was over saying we need to go to the office. We were told if we signed all the paperwork before 6:00 pm, we won’t get charged any extra fees and everything will be fine. Well we finished the paperwork before 6:00 pm and still got charged a fee.
My wife went to speak to the manager in the phone who told us... since we filled it out last second we still got charged. This is not what they told us. They specifically said before 6:00 pm we would be fine. They didn’t answer our phone calls and my wife went to see them at the office. My wife just wanted an explanation as to why we were charged a fee after doing every f we were told to do. The office employee screamed at my wife, slammed the door, and then proceeded to call the police.
She just wanted to know why they had no communication with us about what we were supposed to do and instead we had the police called on her and doors slammed in her face. This is beyond unprofessional. Everyone’s rent is going up and this is how we get treated?
Reseña de Apartments.com
3 personas encontraron esto útil
Administrador de la propiedad en Hunters Glen respondió a esta revisión
Hello,
Thank you for your review and feedback. I apologize if anyone from my team was disrespectful to you. Let me investigate this further and I will certainly be in touch.
~ Jessica, Community Manager