3/5/23
For all future residents beware!
For all future residents beware! It is unfortunate for such a nice property to have a bad management team. I do not normally write comments for either a good or bad experience but today I felt I needed to. I was in a very vulnerable state of mind because of bad news that came through of a family member who is very sick that needed me but that did not matter to them. I applied online after business hours on Saturday and the leasing office was not going to open again till that following Monday at... 9am. I did get an email that a “decision was not able to be made till I called into the leasing office”. So, when the bad news came in, I needed to hold off any financial decisions because I would need to focus on helping my family member. They had no remorse at all and declined to refund my money back that I would need to help my family member. It may not matter to them but they will never have me as resident.
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Administrador de la propiedad en Ranch At Ridgeview respondió a esta revisión
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. The application that you sign and agree to does state on it that the application fee is non... refundable unfortunately. Our Property Manager would like if you could contact the office so we can let you know what your options would be to possibly apply that application fee to an apartment still. We wish the best for your and your family and again thank you for taking the time to leave us your feedback.