11/4/25
Verified Renter
Hi, I just wanted to share some concerns regarding the building.
Unfortunately, the building is always dirty, and nobody cleans the hallways. The entrance doors are always left open, which is really upsetting because anyone can easily enter the building and go to the upper floors.
We are always worried about ordering online because there is a very poorly designed package room where packages are supposed to be placed, but many times they get lost, and we constantly have to file complaints... .
It’s very disappointing that nobody seems to care or take responsibility for these issues.
The gym is dirty, and the front area of the apartments looks dry and unpleasant without any plants or greenery — except for the office entrance, which is decorated nicely just to attract new customers.
Honestly, this is very disappointing and embarrassing for a residential community.
Reseña de Apartments.com
Administrador de la propiedad en Windsor West Plano respondió a esta revisión
Thank you for sharing your feedback with us. We understand and acknowledge the maintenance and upgrades needed around the property, and we want you to know that steps are already being taken to address these concerns. Amazon lockers were ordered at... the end of January and are expected to arrive soon, and Phase 2 of our landscaping project is set to begin shortly, now that the colder weather has passed. We truly understand your frustration and greatly appreciate your patience as we work to enhance the community for all of our residents. If there's anything further you'd like to share or discuss, please feel free to reach out to us directly at WestPlano@windsorcommunities.com.