Estates Of Richardson Apartamentos

I am writing to express my extreme dissatisfaction with the handling of my move-out process and the subsequent false charges that have been posted to my account.

During our tenancy, there were originally two tenants living in the unit. Later, two additional tenants were added to the lease for a brief period of 15 days. We promptly notified the community management via email to remove the added tenants, but it appears no action was taken, and our email was never acknowledged or replied to.

Upon... move-out, we were unfairly charged $190 for two missing door keys, remote keys, mail keys, and RAF tags. These items were never handed to us in the first place. The originally residing tenants returned all keys and tags that were provided to us. Despite our clear communication and responsible actions, management has refused to accept their oversight in failing to update the lease accordingly.

It is incredibly frustrating and unfair to be held responsible for charges resulting from management’s negligence. We have done everything within our capacity to ensure a smooth move-out, yet we are being penalized for something beyond our control.

Who is responsible for paying these additional $190? Certainly not us.

Additionally, management has not been supportive at all. We received numerous noise complaints against us even when we were not making any noise. The courtesy officer confirmed that there was absolutely no noise but had to respond because of the complaints. Despite this, our downstairs neighbor continually complained for their own reasons.

I do not recommend staying in this community.
Lee mas

Roach issue-big time
Not price worthy
Poor Management

There is an insane amount of noise pollution in the mornings and throughout the day. Water shuts off randomly. Management constantly looks for ways to take your money with petty lease violations.

Absolutely horrifying moving in process. Right from when we applied for the apartment till we moved in, there have been issues the entire way. On our move in day, the keys were only released after 5:30-5:45 pm. We had left all our baggages in the leasing office where we were waiting to get the keys. 4 of us had to move all the bags we had to our apartments which was a good 5-7 min walk. We took half our bags and went to our apartment and when we went back to get the remaining bags, we were... shocked to see that the leasing office was CLOSED. They gave us the keys, saw us leave with half our bags and before we could come back for the rest, they locked up and left. They did not tell us that the leasing office would close by 6 or even try to contact us regarding it. When we tried to contact the team, the maintenance person was extremely rude and blamed it on us and said he won't help even if he could become that's how things work here. The "courtesy officer" was absolutely useless as well. Asked me a lot of questions and then said he can't help and the only option I had was to come back the next day and get it. He even said I had no real complain here. The management support line was not reachable and we had no way to contact anyone else from the team.

It's been less than 24 hours since we moved in and I'm shocked and extremely worried about the total apathy from the support team here. Even now I'm not expecting any response from the team here but just wanted others to be aware of this before considering moving into this apartment. Lee mas

Someone said they had roaches..i have never seen roaches and I'm going on 5 yrs living here. It's quiet and every place may have some problems but I have never seen one. Not one...not even many spiders either. It's lovely here. We have new staff now...they seem to be a pretty nice group. I love how maintenance is so prompt. They get the job done. I really appreciate them.