Advenir at Grand Parkway West Apartamentos

maintenance is fast. rent was so high for second year.

The Advenir has affordable rent and quiet atmosphere.The grounds are well kept. The staff is available and willing to help with any concerns that you have.

Maintenance is highly responsive. I reported a leaking problem in my bathroom and it was promptly taken care of. Been living here for almost two years, still very much in ? with the clean, quiet and peaceful environment. Thumps up for the Management.

Ive called and this is to be exact (i have screenshots) 76 times over the last 10 days and they answered the phone one time! Wait it gets better tho. The one time they amswer they told me they were too busy to talk and theyd call me back in 10 min and guess what? That never happened!

Staff will never pick up their calls. You have to call a good 15 times before you get lucky with a response. Voicemails are never returned.
I met with so many different staff and the next time I go to drop off a check, there is a new face. They aren't properly trained because you will get a different answer from whoever you speak with. you finally get upset and speak to the manager who then act surprised by the answers that the staff gives
Maintenance is horrible. You put in a request for repair... and you get an automated response that work was completed, but when you get home, it's not done. You can wait anywhere from 3-4 weeks for a simple light bulb replacement. For the past two years, they only had one guy doing all maintenance work.
When requesting maintenance, you have the option to make a note to make sure that they call you before they enter so that you can plan to be home. But don't expect that to happen because they won't call you and enter as they please and do their work and leave dirty shoe marks on your floors.
There are so many cracks on the wall, especially building 12. They literally had to rework the foundation due to poor construction. So tons of loud noise and cracked walls appearing everywhere. They then send me a letter notifying me of a paint work to be completed on March 13 with a signature request to authorize the work to be done in your apartment. I did not sign the form but what does Advenir care? They brought two guys to move my furniture out if the way, repainted my home and left dirty shoe marks all over my home. When I complained about the painting and told them I did not authorize anyone to enter and I didn't sign, they didn't care. And oh yeah, I got money removed from my deposit to clean the carpet, from the mess their own crew did..and they never come in their promised date of March 13, they arrive in March 14.
Deposit back? Never...they will find every little thing to pinpoint and deduct money for
I sent their manager a long email addressing my concerns - still no response. Been waiting three months with no response to my follow up emails either. Dog poop everywhere. Rain flood in the apartment that stays for over a week until it evaporates. Poor sewage system.They will pinch every penny out of you. keep an eye on your utility charges as sometimes they will double your water usage to over $100. And when you ask them why, they will act like they have no idea...Will never recommend this apartment to anyone. Lee mas