Landing at Round Rock Apartamentos

First off the gates are for show. They do not ever close. Anyone can get into the amenities. Maintenance is horrible. The first night here the upstairs AC didnt work and I had to call emergency maintenance. The downstairs AC has had a funny smell since moving in. I have made 7 maintenance requests for it and it still has not been fixed. The dryer took 6 maintenance tickets before it finally worked right and it still barely works. Upon moving in I found broken blinds, window screens and a railing... that broken off from the wall and then the crack was painted over. The only way I have been able to get ahold of the front office is to take off of work and physically go into the office. They do not answer the phone and ignore my emails. The buildings are old and did not age well. Maintenance closes tickets without even entering the apartment. There were rodent holes in the garage that took 2+ months to fix. Found a dead rat full of maggots in the garage. Listen to the other reviews and do not move here. Its been nothing but a nightmare. Lee mas

I am a current resident. The office before move in promised amenities would be open 24hrs 7 days a week for indoor pool and gym in at 7720 across the street at landing at round rock. However, they only have it open during business hours and not in The Weekends. I have lived here for 4/5 months and have never been able to use them. We are given a keyless entry app. We should be able to enter when we want or at least every day until 10pm. I am a resident they can come find me if anything is wrong.... This place promises amenities they don’t give. Lee mas

Current resident here. Sadly I should have taken these reviews into account before signing our lease, hopefully YOU do though! We moved in 08/02/24 and had to submit a service request for a leaking master bath/shower that damaged the ceiling to the room below on 08/16/24. Since then I've followed up with the complex several times (phone & email) asking for an eta on repairs and have even asked for a meeting with Lisa, the Property Manager that have all been ignored. I've never received a... call back or response to my email or service requests, they leave it to me to follow up. It's now 10/15, tomorrow makes 60 DAYS that the repair order has been open and 60 DAYS that we have yet to be able to use our unit as intended. We don't have the luxury of using our own bath and instead have to travel downstairs to use a different bathroom. We also had to move our eldest son upstairs due to the leak that hasn't been repaired in his INTENDED ROOM (sharing a room w/a toddler, fun). We're paying over $2k a month for an apartment we can't fully use! The complex itself is nice and has great amenities to reel you in and nice office staff, but that's about it. As someone who works from home, my home is SUPPOSED to be my sanctuary however it's not. As the many reviews before me stated maintenance couldn't care any less about your service requests and when you try to get Admin/Office involved they drop the ball too. Don't waste your time or money, look elsewhere before you end up like the rest of us, frustrated by non-communication and paying for a sub-par unit. We were planning on staying here for several years but we've changed our minds after 60 days...Lisa or the complex will likely send an Automated response to this review instead of actually calling to see how they can remedy the issue in a timely manner. Lee mas

I have lived at the Landing for six months and experienced nothing short of incompetence. Whenever you submit a work order for your unit, you should expect maintenance to mark your work orders as complete but never resolve them. You are either highly favored or have caused a massive scene if they come to the door to assist you. After not having A/C for a month after move-in, they finally came after I wrote my work order in all CAPS. This past weekend, my AC stopped working, and after calling the... emergency maintenance line on a 95+ degree day, they did not show up until today around 3 pm.
I also submitted a work order for mold last week (the 19th - now the 25th). I'm an asthmatic, so I took a mold sample from the vent and mailed it to the lab for analysis.
Please do not make the same mistake my boyfriend and I made...BEWARE! YOU HAVE BEEN WARNED!!!!!!!! Lee mas

Moved here in 2017. The area is nice. We've had 6 different management companies since then. Bug issues. Rat issues. They don't answer the phones. They don't fix anything. We put in work orders but they never come. When you check status it has been closed. But they are quick to contact you when rent is due. I would not recommend this place to anyone.