Ember at Alamo Ranch Apartamentos

Ember Apartments are really nice. Vanessa, the Assistant Community Manager, was such a big help to my daughter and I when we were looking for an apartment. I look forward to doing lot of business with her for years to come.

I normally don’t give reviews but I felt like I needed to give this place some credit ! We just moved down here about 2 going on 3 months . And so far we are so happy with these apartments. All the ladies in the office are nice and welcoming. We spoke directly with kristi , she made the process so easy considering we did everything via email since we were all the way in Chicago. She was great and very helpful, would keep us updated with everything. She made everything go smooth sailing. ..... another thing , we wrote on that checklist sheet they give you when you first move in about a bedroom door not closing properly and they sent maintenance out to come fix it without us even having to request it which was awesome definitely a good first impression ! Ive noticed they always have someone picking up trash outside in the mornings and they had someone come power wash the halls.. they do a great job here maintaining the place clean. We love it here the area is perfect everything is so close by ! I can go on and on but so far I have nothing negative to say about this place! Thank you for making it a good experience for us ! Lee mas

I was living there for over a year and just moved out. During my entire time, I never once saw the property manager in the office. When I had maintenance issues it took weeks for them to fix it! I would submit a maintenance request multiple times and call the office but the staff never cared, they would just tell me that they were working it. You try going weeks with your dishwasher not working. They don’t care. When I would ask to speak to the manager I was always passed to the assistant... manager only, because the actual property manager wouldn’t show up. Also, I needed my air filter changed, and asked for maintenance to do it, they told me I could do it myself. Lee mas

Parking is horrible.not enough parking on the left side of the property. And people are storing cars here without moving or using them in a month it. It's ridiculous that management hasn't done anything about. A total of 3 cars that have not been moved in a month. They need to be towed. Two of the cars Honda accords don't have registration stickers and have expired paper plates. The white Nissan Armada has never been moved either, the sun shade has been sitting in the same spot for a month.all... three cars parked in the same position. Is the parking lot a storage now or a sales car lot. No one ever comes to move them. All three look stolen. Lee mas

You get what you pay for. I would not recommend these apartments to anyone for several major reasons.
Location: Since they are located right on Culebra, the street noise is extremely loud. I live across the Bush’s parking lot and my friend lives across the Dunkin’ Donuts parking lot and we can both clearly hear people ordering their food. Down the street is an emergency station so there are constantly sirens. Outside the gates is also a mechanic shop which has drag cars meet a few times a night... and they race back and forth down the street.
Grounds: This place is not children friendly since they have no place to run around. There are only a few patches of grass around the complex and they are extremely ungroomed. Dog owner are not responsible therefore the grass is littered with feces. The rest of the complex has rocks and the areas (patio side) behind each building is covered in feces as well. I wish I could upload photos as proof. I have been here for almost a year and they have only come to clean my building (the stairs/hallways/dog feces) once. There are no playgrounds and the pool has a strict guest limit so fun pool parties are out of the question. There is no clubhouse like most complexes and the gym only has about 6 machines, more than half being some form of cardio.
Units: When we were given a tour of the property we were shown a brand new unit and were impressed by how nice they were. However, when we were signing our lease they offered us another unit that had been lived in. We thought the previous tenants were bad, but it turns out the apartments are cheaply made. There was huge scuff marks in our living room walls and when I tried to remove it with a baby wipe, the paint started to turn dark and chip away!
Staff: We have also had plumbing problems with both the showers and the kitchen sink. Our sink was clogged for 4 days before someone was able to fix it. We had problems with our mail key not working. After 2 months of waiting they told me that they had ordering problems and that I was more than happy to get the key copied myself. The staff themselves are also extremely rude. They are unwelcoming and my neighbors and friends here have all had bad experiences with them. I understand I am not renting a 5-star place, but I still expect to be treated professionally. We are not bad tenants, we always pay on time and we never cause problems with them. IF YOU ARE LOOKING TO MOVE TO THIS AREA, PAY AN EXTRA $50 AND MOVE TO ONE OF THE NICER PLACES! Lee mas