Falls at Westover Hills Apartamentos

We lived at The Falls for about a year and a half, and from the day we moved in, it was nothing but problems.

Filthy and unusable amenities: The laundry area is dirty and unusable. The pool is always filthy (I never once got to swim in it), and the gym is a joke—most of the machines are broken.

Parking nightmares: Guest parking is extremely limited. My sister visited for one day, couldn’t find a guest spot, and ended up getting towed.

Lack of upkeep: Many residents don’t clean up after their... pets, leaving dog waste everywhere. When we moved in, our unit had paint all over the floors—which I had to clean myself.

Pest control failure: We were charged for pest control, but it clearly wasn’t done. We had roaches until I started doing my own treatments, despite keeping our home spotless.

Trash service scam: Valet trash pickup is mandatory and billed to residents, but the collector often canceled or didn’t show up. I took out my own trash most of the time—while still paying for the service.

Broken gates: The gates are constantly “being worked on.” They get fixed, only to break down again a few weeks later.

Move-out nightmare: We moved out in May 2025 and are still fighting to get our deposit back. Management told us in June that it had been mailed and would take 6–8 weeks to arrive. Now it’s August, and they’re saying it hasn’t even been approved yet.

Bottom line: This place is poorly managed, the amenities are unusable, the services you pay for are unreliable, and even moving out turns into a hassle. I would strongly recommend looking elsewhere. Lee mas

Absolutely great place to live! Especially the staff Aidee is GREAT. Highly recommended.

the apartments are horrible. My air condition broke over 10 times. They don’t come fix it, till I keep calling or going to office over and over. When they do come and supposedly fix it, it works one day or two then break again.
Now they are frustrated because I keep calling to fix the problem.

If you’re used to having things fixed in a timely manner, then do not move here. Maintenance staff is always low, and they always have emergencies to work on, so they can never get to anyone else.

Great service! Always on time to help out if I run into any issues. Although there aren’t that many issues that I’ve experienced living at the falls. Great community, awesome staff and excellent environment.