19/3/25
Avoid. Much better value elsewhere
Horrible management. Wish I never rented with them. Gate is constantly broken so don’t expect any sense of security here. Requested photos or video or FaceTime of my unit 3 times prior to moving in as I was out of state and still wasnt provided. The only 2 times I needed to use the business center, there were issues (door to enter was broken, no one came to fix after waiting), other time printers didn’t work. Ants swarm the ledge of the pool so if you rest your back against it, you’ll be eaten... up all summer. Move in was a mess, wasn’t provided correct keys, garage opener, still had to have door to garage rekeyed. Gate to dog park is bent up so dogs can use their snout to push open and run out. The list goes on but basically everything I’d like to avoid in a place I live.
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Administrador de la propiedad en Mira Vista respondió a esta revisión
We sincerely apologize for your negative experience at Mira Vista at La Cantera. We strive to offer the best services. Our front gate is an access gate solely for our residents and their guests to gain entry with an access remote or by calling the... resident through the call box for entry. Because this is an access gate, it does not act as a security gate, and we cannot guarantee security. However, we remind all residents and guests to be aware of their surroundings. Our access gate is a priority should there be an issue, and is currently properly functioning. Unfortunately, we do not offer virtual tours at the moment and always refer our prospects to our property website to get a better idea of our apartment homes' floorplan, location, and interior. We are glad we could get the business center door and printer back up and running shortly after the issue was observed. Although we cannot control all nature, we do our best to keep unwanted pests away from our common areas by participating in weekly pest control services.
Regarding your move-in process, we are glad we were able to rectify the issue with your keys and garage opener on that same day. Our dog park gates are fully functioning, and we always encourage our residents to ensure they are closing the dog park gate at all times during their arrival and departure from the amenity. If you have any questions or concerns, please contact our leasing office at 210-558-0660. We are happy to help in any way that we can.
