Reserve at Canyon Creek Apartamentos

Units have mold. 4 different managers since May 2021. Every unit looks completely different as far as upgrades. 1 maitenance man for the entire property. Mail room is always being broken into. No night security.

Very deceitful practices at this apartment complex. Our apartment wasn’t even cleaned or walked through before our move in day and we have been lied to over and over again on maintenance orders. It’s been almost two months now since I submitted various maintenance requests and there is still nothing to show for it. There are also bugs/roaches in the apartments even though you pay for pest control. The kitchens are not updated as promised and the cabinets throughout are not like any of the... pictures or tours. The asking price on these apartments are astronomical compared to what you could get across the street for cheaper. Do not rent here. If I could break my lease, I would. Lee mas

DO NOT MOVE HERE. Wish I could leave zero stars. I’ve had the worst experience with zero help, if you see a property managed by The Connor Group just go ahead and assume you’ll receive the worst possible customer service and be treated like garbage. First off, I put a deposit down for a 3rd floor apartment and was lied to when I signed my paperwork on move in day and tricked into a completely different apartment. I was lied to and didn’t appreciate their sneaky tactics and of course there was... nothing they could do to fix this issue besides offer me a different shitty 2nd floor apartment. My apartment was FILTHY. Not kidding, absolutely DISGUSTING. I asked for them to clean and they just sent someone from the front office with a Swiffer and called it a day. I’ve had nothing but complaints and had to basically harass the front leasing office daily with phone calls for noise issues, smells, garbage, and my ongoing maintenance issues with my apartment. My tub is practically broken and I was told “we don’t even know how to fix this” and given no solution or remedy. It’s unsafe and dangerous and illegal for the landlord to not fix this issue and I’ve attempted multiple times to contact The Connor Group headquarters only to be greeted by J*** B*** (apartments.com doesn’t allow use of names) who tells me “well you can’t break your lease so I can’t help you” as she forwards me over to someone named B*** D*** who has not gotten back to me and J*** refuses to provide me any direct numbers to contact anyone else for help. I’ve requested my lease agreement multiple times verbally upon move in and thereafter and now in writing and they’ve refused to even provide me the documents I’ve signed. I am actively trying to end my lease to leave this hell hole and they are refusing to help me and continue to ignore my efforts, I was lied to and manipulated and this continues. Please take this warning and think twice before even looking at these apartments or any other managed by The Connor Group. Lee mas

The staff are tremendous. The floor plans are what led me to this property as I wanted split, large, and open floor plans that would fit our living situation. I leased SIGHT UNSEEN and was nervous, but on move-in day I was completely thrilled with the unit and all the prep work the property team did in preparation of our arrival. So happy to be here! Communication and preparation on your part makes all the difference in the move experience.

My boyfriend and I have been here for the last 4 years and they are terrible ESPECIALLY AFTER THE NEW BUYERS AND MANAGEMENT CAME!!! The mailboxes have been broken for HALF A YEAR NOW, we have had a package stolen from our mailbox, and a neighbors package got taken off their porch, they canceled our internet and didn’t tell us we had to find out through our internet provider, we used to only pay $60 now it’s $100 through the apartments.. there’s no parking available majority of the time, our rent... was raised to the same price as the units with personal garages yet we don’t have one, maintenance always comes to fix something but leaves it half way finished and never come back we have to call the office just to remind them otherwise they write it off that the repairs are completed. The gates always break down and the gate code thing always shocks us when we use it. There’s always a possum or raccoons lurking around at night because of the garbage that piles up at the dumpsters, the bug problem is a whole other nightmare, hornets and wasps build nests regularly in the hallways of the apartments. The front desk is so hard to get ahold of via phone. There’s always something wrong with the water and we barely get notified of anything… PLEASE DON’T MOVE HERE! Lee mas