Siena on Sonterra Apartamentos

The staff was hit or miss whether they were polite or difficult depending on what you were going to them for. If I had an issue, they were rude and not helpful. The couple times that I had to run in and turn in some lost and found or someone else’s mail, they were nice.

The property could be nice if it weren’t for it being a dog poop mine field. Every section that is even slightly guarded by cars or garages means it was free rein to let your dog poop and not pick it up. The place is also lousy... with roaches and crickets. I only ever saw one cricket into the apartment, but walking the dog at night was pretty gross because of the bugs. The location is nice with a couple restaurants a block away.

When we moved in, there was mold growing in the tank of our toilet, which caused mold to grow down in the bowl which required constant cleaning. Additionally, when we moved in, the dryer wasn’t hooked up, which I didn’t notice until the lint started growing up the wall. Getting behind the washer and dryer to clean lint was a pain and added insult to injury when they tried to tack on a cleaning fee for the dryer not having a lint trap that was immaculately clean. Don’t move into a unit near the pool if you need to get to sleep at a time before about 11 since they have people out there blaring music that you can understand the lyrics through the building/windows.

I wouldn’t recommend getting a garage since my car was locked in 3 different mornings spread over the course of about 2 months, putting me on hard times at work. The specific garage that I had never had a light that worked, the door was missing a key, and had cob webs and a bunch of leaves when I got it. The cob webs and leaves weren’t an issue for me since it was a garage, but with all of the tacky cleaning fees at moveout, I would expect everything that I receive to be clean. Management said they were going to install a key into the door so they didn’t have such a difficult time getting into the garage when I was locked out, but that was never added. My wife asked if we could get a new garage after getting locked out the second time and was told “let’s just see if if happens again before moving garages” (see the staff being unhelpful when an actual issue is present). After the third time, I asked if there was going to be anything done to rectify the issues that I was having being late to work because of the garage and they said “nothing could be done since the problem was fixed.” Lee mas

The apartment will charge you a lot of money, when you pay the first, the second will coming soon. If you insist on living this apartment, I suggest you request the officer to list the amount in advance

Do not trust any rating above a 3 star. They are written by employees and it's extremely obvious. IF YOURE LOOKING FOR A COOL HIP PLACE, THIS ISNT IT. THANK U, NEXT. The neighbors are old and crochet and extremely annoying.. There's no community. Management is lacking. Lack of parking spots is a huge issue. If you leave past 7 PM, you might as well say you don't live here because you'll have to park outside of your own apartment grounds. Who wants to do that? Anyway, I regret signing a lease... here. DO NOT SIGN HERE if youre under the age of 33. This place is completely not a good vibe. If you're an old person above the age of 37 that loves to complain about your neighbors and are elderly then go for it. But if youre a young professional with an amazing job and make really good money, do not sign here. DO NOT. DO NOT LIVE HERE. I regret signing my lease and am counting the days until im out of here. Peace. ON top of that, the gates are always broken. That and the workout room equipment is broken, children smoke in the break rooms, and the "towels" are filthy and are never washed. It takes management weeks to "wash" them if they ever do. I try and bring my own towel because of how disgusting they are. DO NOT RECOMMEND. Lee mas

Active duty military, travelled and moved a lot, the only place I felt I want to make it home forever is Siena on sonterra. Lovely staff, new buildings and appliances, elevator, washer and dryer in every apartment and affordable prices. I feel blessed I live here ??????

Beware beware beware these people will steal your application fee of $400 if you aren't careful. We filed an application, paid the fee and then they told us at 5pm that they couldn't run our application or credit check until we providedmore info from our bank. So, as of 5pm July 31 no application had been run for us pending further info from my bank. On August 1st, 10:30am, I go to their office and say that I read their online reviews andneeded to withdraw the application because their... apartments just have too low scores from their residents to be able to live there. The office manager said we applied they took the unit off the market so we gave up our $400 dollars. They didn't run our application. The "off the market" comment is a joke because we had no actual unit picked and we didn't have all our paperwork for them to even run the credit check. Beware. Lee mas