Sunset Canyon Apartamentos

lived here for 3 years now and it is a beautiful community! The maintenance guys are always fast and clean up after.

If you value privacy, don't move here. Your neighbors will hear EVERYTHING you do.
Management is a myth.
Place is 40 years old, and has it's signs of age lack luster upkeep. Mice, rats, roaches.
Non working gates.
A rushed 'renovation' has only proven to exacerbate this issues as well as open the door for mildew and mold issue.
SAPD has been out here quite a few times recently.

I've lost count of the number of water outages we've had. The pipes exploded randomly.
There's a leak that's been... going for over a week they have yet to do anything about.

Do not move here, Motel 6 will at least keep the lights on for you. Lee mas

For what they charge, you can find a much better building to live in for the same price, newer, more sound proof, gates that actually work.

Maintenance here is duct tape and super glue.

Management is MIA, takes them over a week to get back to someone on roof leak. Though, not sure we should count when the resident walks into the office as a 'getting back to you'.

They like to stall, delay, cold should and otherwise make you feel unwelcome, once they lock you into a lease. Take not, you'll... hear everything,

They should offer ear plugs to prospective tenants. Lee mas

Rats in walls, all maintenance did is plug holes with spray foam that that the rats eat through, they put way more effort to make the outside look better than the inside of the apartment. Charging prices way to steep for what they’re actually giving you. AC went out a few times just a really old unkept apt.save your money and go elsewhere

This apartment complex has tremendous potential. The property speaks for itself. It is being ruined by unqualified and unprofessional property management. From water outages, gates, gym, false advertisement, pests, here are some examples for this review.

We moved in around May. We were told gates would be up and running the following month and the gym would be open in 2 months. The person we dealt with seemed so positive and joyful. Everything changed once we moved in. Gates have yet to be... working. The gym is open to limited hours even though the signs outside that have recently been planted read 24 hour fitness. A lot of what is advertised is completely misleading.

It is completely understandable that problems arise that could be completely out of their hands. The way in which they choose to communicate these issues to their residents is the worst way possible in my humble opinion. They over promise and underdeliver. Emails are send out with high hopes and “positive changes” but no time frames or deadlines are set leaving the residents with nothing but more questions. Why try to create some type of resolution that only creates more problems?

The gym is not well kept. There is no soap or paper towels or any way of sanitizing the equipment after use. So people use the bathroom with no where to wash their hands and then use the equipment with no way of sanitizing what you’re about to use after someone uses it. I tried calling the main office, and man are they passive and rude about your issues. It’s really disappointing. The property management advertisement speaks of a professionally run company, but I have found no truth in that.

I’m speaking out to help future tenants before making a year long lease.

And to the property management company, broker, and owners: Your help could possibly turn this complex around in a better direction. Simple customer service training would make a big difference. You can’t really blame the employees if they don’t have a strong backbone or real leadership in place. Transparency could possibly help tenants better understand what’s really going on vs. untruthful statements.

My intention is to not upset anyone but rather push in a better direction. Lee mas