Villas at Bandera Apartamentos

Don’t move here, it’s a waste of money and time off your life having to deal with everything here. Bugs won’t ever go away, no matter how many times you call the exterminator. Fire alarm goes off randomly and even when you just turn your oven or stove on. They turn off the buildings water at least once a month and only tell you a day or two before and never do it the times they tell you it’ll be shut off. Maintenance will not come quick when you have an emergency, it’ll probably take a couple... days, with having to call the office that you made a maintenance order. If you do call the office, you most likely will get the 2 people that answer the phone who do not work in the office and all they will do is make a maintenance order for you. Our AC stopped working so I called the office to send maintenance over because I knew an order on the app would not get them here. I was told maintenance would get to our place before they leave. Surprise when they never came and were closed the next day. I called again on a Sunday because water started to leak and was told on the phone that maintenance would come because it was an emergency. All I got was a call to turn off my AC and wait until the next day for them to come, while we sit in our 80 degree apartment for 2 days straight. Along with the AC not working, we were sent an email at the beginning of summer to not keep our thermostat no more than 20 degrees below the outside temperature unless we want the risk of having damage to our unit. Barely any parking and they will not have garages available ever because maintenance has a garage at almost every single building and people who do not live in your building can get a garage in front of your building. Gates are barley closed and mail boxes are sometimes remained opened by mailman. Lee mas

Pros/cons of living at this place.

Pros
-nothing.

Cons:
your “ready” unit comes with moldy vents, when reported Miss. Heather said that was my roommates and I problem and that we had to clean it up.
-A/C can not be under 80 degrees unless you want it to break almost 5 times a week.

-top counters start peeling if you clean it with wipes to sanitize.
-Get taken off the lease halfway through your lease because other ppl can make changes without your permission!
-when wanting to talk to a... higher up the receptionists tell you, “you can’t because no one here is above Heather”
-make your profile inactive when they want if another person tells them to.
-no communication at all.
- Manager is always out because of “emergencies”
-receptionists never answer the phone.
-send flyers out to your apartment that inform you that you can get $100 off your rent if you leave an honest review, yet they never give you those $100 off of rent.

Please save your money! Lee mas

I've lived here for only 3 months and have started looking elsewhere. This complex is so dirty, there was mold in my "ready" unit in BOTH bathrooms all over the toilet tank. Food was thrown in the kitchen behind the stove and under cabinets when we moved in. The office is very inconsiderate. Please disregard how cheap the price is, you get what you pay for.
My roommate and I spent our first week in our "new" apartment ingesting mold and rotten food that we had to clean because the manager... didn't thoroughly inspect the unit. Many other tenants (if not all) also have mold issues.
This doesn't include the rats you hear scratching in the ceilings and walls. Lee mas

Do not lease here without reading all reviews to include reports made with BBB. In one year we had to replace all rims with tires in our vehicle twice, no working AC, mold in wall, they paint over tubs so they look new however over time paint starts to come off. Gates do not function and neither do their cameras out front and not to mention incompetent management they have her! She is useless. I wish I could include pictures and videos I have taken but, please read reviews and save your money... go lease elsewhere. Lee mas

Don't move in here. There is dog poop and trash everywhere. All the amenities are false advertisement. The gym equipment looks like crap they found by a dumpster. The pool is tiny and weird shaped so it is easily crowded. The dog park is a complete mess. They put landscaping cloth down and it all got ripped up and is now exposed and just looks like crap. I have never seen anyone use that dog park. The parking is a mess. There is no assigned parking and it is not spaced out for all the buildings... evenly. Some building only have a handful of spots so if there is anyone with an extra car at that building someone else is going to have to park 3 buildings down. I park 3 buildings down pretty often. My neighbor has 3 cars, and 2 permanently sit in front of our building and he is totally in the right to do that according to apartment policy of which there is none. The staff failed all expectations. The community managers misled me about my lease which forced me to move out earlier than I intended. I've been double charged for rent and then charged a late fee when I didn't pay the extra amount that they mistakenly added. An employee entered my apartment on one occasion without giving me prior notice and without any explanation as to why they did that. When I tried to complain about that event to management I was completely ignored. Management does not care about me or any of the residents. I have lived here for 15 months and they still don't know my name and believe me we have had some memorable interactions. I lived in a place once where the apartment manager knew my cats name which I had mentioned only once when I first moved in. The managers here are not qualified at all for their jobs.
If you are looking for a place to live, then you are looking for a home. You deserve to live somewhere where you are valued and respected. This is not that place. Keep looking. This place needs change in management. Lee mas