Aqua 16 Apartamentos

I can’t say enough great things about this apartment complex. From the management team to the adorable yet high end apartment homes. They made move in so easy and felt right at home on day one. Team is super helpful and always there for anything you need. Great place to be in San Marcos!! Wouldn’t change a thing!

I've lived here for a year and a half and not once did I not have a pending maintenance request. I have to report things multiple times and they don't show up any faster than 2 weeks. I have water leaking through everything except the bedroom. They didn't finish fixing it before I moved in and still haven't gotten to the items on that report because the management keeps changing. Not to mention constant pest invasion due to poor upkeep and insulation.

The property is junk. Manager and their staff do not care of residents. It says 24 hr emergency maintenance but it is farce. No body will show up when there is emergency.
AC not working in Gym, one of treadmill is broken for months, complained to fix it but not yet fixed.
They don't care for small maintenance, their maintenance guy has always family emergency.

Pros:

Maintenance people are quick to respond
Office staff mostly helpful
Cheaper living costs compared to other sized apartments
Very pet friendly
Minimal application/lease fees

Cons:
Poor outdoor lighting and right next to Motel 6
New management did not tell tenants about there being new management

P.S. This is mostly a personal gripe that the complex has two 3 bedroom/2 bathroom units available where the smallest bedroom is office cubicle sized, and the door cuts the room in half as it... opens inward. This is most likely for very small children (as one bedroom is larger by several factors compared to the others). Keep that in mind if you and two friends are looking to live here as the "third bedroom" is nearly impossible to live in. Me and my roommate ended up using it as an office/storage. Lee mas

I've lived in this place since before the property managers changed. We've never had many issues, however stuff is being stolen from the laundry room now. When all of my clothes (read ALL of my clothes) were taken from the laundry room onsite I called the office to ask for help and to figure out what to do next. This had never happened to me before. I was told that it was my fault it was taken, that I should be accountable for myself, and that if I wanted to ensure nothing got taken again then I... should sit in there "with a book" to make sure it doesn't happen again. The response would only be helpful if they actually provided a place for the tenants to do that. It's an open room with no seating. It's currently below freezing outside. How do you expect someone to do that? Lee mas