Avana Sugar Land Apartamentos

I've observed some negative reviews aimed at the office staff, which may not fully reflect their efforts. It's important for everyone to recognize that certain challenges, like the issues surrounding vehicle thefts and vandalism, are often beyond their control. Even with the best security measures in place, unfortunate incidents can still occur. If there's a concern to be addressed, it might be regarding the littering by some residents. However, it's commendable that the maintenance team... consistently addresses this by actively cleaning up the area and disposing of trash promptly. Having lived in the community for over a year, I can personally attest to the positive experiences I've had with the office staff. They have always been attentive to my concerns, demonstrating empathy and providing helpful advice, regardless of whether it's something they can directly assist with. Whenever I've requested assistance from the courtesy officer, he has responded immediately and without hesitation. Similarly, my maintenance requests have been handled swiftly, often within the same day. Moreover, when I brought my puppy home, the office staff welcomed him with open arms and made it easy for me to add him to my lease. The complex was constructed in the early 2000s, so it's understandable to have expectations aligned with that timeframe. The layouts are quite good, and the rent is fairly reasonable. You play a crucial role in shaping your experience in any environment. As I prepare to move from the complex, I want to express my heartfelt appreciation for the staff in the community who made me feel so welcomed and like I truly belonged here. However, I feel it's important for me to explore Texas. Lee mas

Living standard is very high, excellently maintained but the top concern remains te same i.e. SAFETY.

The main dumpster has been looking pretty bad lately and over flowing. But I know the team is doing great they always have a great attitude when I come in and the mangers very helpful.

The apartments and complex are well maintained. The manager Susan was consistently helpful, pleasant and responsive to my questions. The application process was a breeze and she made sure to meet my needs. I am impressed with everything about the community and love the family atmosphere. She was able to give us the space we need for our pets which was hard to find in other complexes. I highly recommend Avana Sugar Land.

Literally ask myself why I’m still living here. The management here is beyond awful. I can’t even express how much I hate the management team in the leasing office. They don’t care about the residents safety and dismiss most maintenance issues because it actually requires them to do their job. They also don’t do any repairs unless management provides approval and that too is a rare occurrence. I’ve had multiple water leaks in the apartment and management can care less. I’ve been living here for... 20+ years and half of my maintenance request are ignored. I’ve requested countless times to replace the dishwasher and stove because they don’t work and it still has not been done. Instead of replacing items that are new or at least fairly new, they replace it with something much worse and tell you “it works.” My water heater stopped working and the maintenance man told us that it could have caught on fire. My packages are always missing or I don’t get notified that they are delivered to the Amazon Hub. They only care about how the leasing office looks and are always renovating it or changing the landscape…they care less about the actual residential buildings because the building hallways are always DISGUSTING….Management cares more about getting rid of stray cats than the frequent break-in’s and robberies . We are never notified when a crime has taken place but we are always notified when there’s a pizza party in the office. They also never pick up the phone or are always away from there desk. When I’m lucky enough to get a hold of them in person they ask me if I gave them a call or submitted a ticket (which I have, but they never read them or answer). The management team here lacks empathy, experience, a sense of urgency and common sense. Save your money and go find another apartment complex to live at because living here will only give you more stress.

Also, just went to the office again and they aimed they don’t monitor maintenance tickets and have no clue if there is an issue… Lee mas