The Mitchell at Woodmill Creek Apartamentos

When you think of customer service, you think of Courtney. not only did she stir the froth for my cappuccino, but personally added me to the designated VIP guest list. At first I wasn’t sure when I’d visit again, but after such quality customer service from country , I now plan to take full advantage of that amazing VIP guest list experience. Well played.

I lived here for 1 year. During my time here I had a lot of issues.

NOISE LEVEL
I lived in the first floor and I could absolutely everything from the second story. I tried to endure it for a few days but I had to complain to management. I ended up complained 2 more times about the noise level and I ended up just leaving for the weekend because it was unbearable.

BILLING
The apartments are nice, but the cost of living here sounds outrageous to many. I was paying around $100 or more on... apartment fees and utilities alone. The trash services was the worst, all in all, trash & Valet trash cost over $50 alone.

SPRING
During March there was increase of bugs showing up at my apartment. I would clean daily and I would find them laying everywhere. I let the maintenance crew know and it was never taken care of.

APPLIANCES
Every-time I came back to the apartment all of my appliances would be reset. It happened so frequently that the fridge eventually broke down twice and I lost all of my food.

MOVE-OUT
I had a difficult time with management on my move-out. I had 2 tumors removed from my body and I did not feel comfortable to stay at the apartment. I never got a notice about my apartment contract expiring until I got a renewal letter telling me. They REQUIRE 60 days, so they pro-rate you the days you are late. Finally, the move out day came I left and cleaned everything myself. I took video and took pictures remembering the words my father told me: “Your never going to get back you security deposit”. Those words came out true when I received a bill for almost all of my security deposit. The statement charged $166 for painting, which made no sense as I did not hang any portraits or frames, and I was very careful living there.

ADVICE
If you decide to give this place a try, DOCUMENT EVERYTHING. Send emails, and make sure you take plenty of pictures and videos. Be ready to pay $100 or more for the apartment. And say bye to your security deposit. Lee mas

The leasing staff, especially Mason, were very friendly and helpful making the leasing process smooth, providing clear information.
Relaxing atmosphere.
Great amenities.

I CURRENTLY LIVE HERE

Do not live here. There are better options in the area where you can live and get the quality of life you think you are getting here. You get what you pay for. Since Roscoe Property Management has taken over things have gone downhill.

Poor Management & Upkeep

The grass is filled with pet waste and smelly. There is never any parking and they continue to section off more paid spaces making free resident parking harder to find. Many residents guest cars are often towed... because they didn't register them or made a mistake during the registration process.

Excessive Fees & Utilities

Any concessions they offer you will be paid back in the form of fees under the guise of "allocated fees" I pay exactly $145 for utilities for one person not including gas. I work and travel frequently so I am hardly ever home. The trash fees are $84.33 per month alone!! They fail to disclose all the added fees that are apart of the lease agreement so be sure to read it throughly.

Beautiful but Poorly built
The walls are so thin I can hear my neighbors conversation literally I'm not exaggerating. I believed I was being sensitive until I talked with 2 of residents whom both shared the same complaint. Connectivity is also a challenge. There's no phone signal out here (AT&T) and the internet often goes in and out which is not ideal for streaming. I purchased the fastest speeds. If you use Hulu, Netflix, etc. expect constant buffing. There is no sound proofing in this building.

Customer Service & Location
Management service is inconsistent and you have to contact the office multiple times to get anything done. The location is also not ideal if you use 45 for transit the exit is often congested prolonging your commute home. I am looking forward to moving out at the end of this term.

* Review note: It is common for the office to respond with a cut and paste response to contact them to resolve concerns or try to rebute my experience but the truth is they don't have any intentions of a resolution and really just want to defend themselves. As long as this review is up this is the experience of living in this community. Lee mas

Worst feeling! First come first serve, I have to park where gust parking is and sometimes there’s no luck there on the weekends. After a long day of work I just want to make it home but the stress of the parking sucks seriously hate that feeling and hate coming here.