Stone Loch Apartamentos

Having lived here for over a year now, I have really enjoyed Stone Loch. Rachel, Sarah, Marissa and all of the maintenance staff are so welcoming. They have answered all my emails/questions in person quickly and respectfully. I don't want to discredit the experience of others, but every time I've communicated with management here has been positive. If you are a normal and polite person then you will more than likely enjoy your time here.

We love the inside and outside of our apartment (2b2b)... and the landscaping is maintained nicely. Maintenance is also awesome and comes within 0-2 days of the request. We have also not had any issues with our trash valet being picked up. The bad reviews are mostly because of parking, and these seem to be from people who can't seem to follow the simply laid out rules. Visitors get free parking anywhere inside the complex until 7 pm, it is only overnight guests that have to register. We have not had any trouble finding spots for ourselves or our guests. I actually appreciate that this apartment follows through on the expectations that they've set for residents and removes vehicles that are not supposed to be here. If you're expecting 10+ spots just for you and your visitors then this apartment isn't for you.

We really enjoy the community here. There are lots of families, friendly people and cute pets. I've had a great experience and we will be staying here another year! Lee mas

Now that I finally have time to review this place. They don’t even deserve 1 star smh. The worse customer service I have ever experienced in my life. They gave me the run around for 2weeks just to get approved. I was chasing them for updates, because they would never update me. Don’t pick up the phone in the office like never lol so I actually had to drive there a couple times just to catch someone smh. My first day there, they closed for company holiday lunch. They put up a signed they will be... back at 2pm, at 2.45pm doors still locked and of course no one answers the phone. Property manager never ever to be found, when I expressed my experience to her, she argued that I was rude ?? like ma’am I applied on the 17th for move in date on the 28th it’s past your operating hours on the 29th and I’m still chasing you for the lease!!! completely waste of my time. 1 star for refunding me my application and admin fee. I applied at Fidelis apartments on the 30th and had my lease on the 2nd, literally 2 days later! So yea don’t waste your time with this place, trust me you save yourself lots of headache. Lee mas

This place is nice because it’s new. You can only have 1 guest per week! Zero parking/huge speed bumps and there are plenty of them. Gates always broken. Office NEVER answers the phone or returns emails and the manager is completely unprofessional. Area is really good and there are much better places.

I would highly recommend living at this apartment complex. The management is truly incredible! Rachel the manager & Adriana the assistant manager are so incredibly kind & helpful! My husband & I lived here for over a year & a half & never had an issues! I always felt safe, had great neighbors & overall had an amazing experience here! If we wouldn’t of bought a house we would’ve definitely resigned our lease! The complex is always very clean. The maintenance men are extremely respectful, kind &... always did a great job! Along with their response time was fast acting. 10/10 place to live! Lee mas

I moved into this apartment complex April 1st 2021 and just moved out last week. I only leased for a year and I was sooooo ready to be over with the lease. I initially moved into these complex because they are beautiful, however I would rather be at less modern apartments and have better management.

1. The gate 1 was always broken and they would leave it broken for literally over a month.
2. Gate remote never worked, one time I was stuck outside the gate because gate one was broken and gate... two would not open with the remote.
3. Guest parking policy is ridiculous. 1 guest PER WEEK. So if my parents wanted to come over a second time in a week they had to park at HEB and get picked up.
4. I submitted a request to management for pest control and I never got updates and no one showed up.
5. In the middle of my lease I asked them to quote me on a apartment with the extended patio and they never reached out to me about this request.
6. We have to register guest in their office or email, however they are closed on Sunday’s. If you want family to come over on Sunday you can’t have them park at the property or they will be towed.

It’s been a terrible experience, don’t let the luxury fool you. Management is terrible and you will never be able to have guest over. Lee mas