Everwood Apartamentos

I am a current resident who moved in at the end of March 2024...when you are inquiring about the complex they answer your calls and are so accommodating..BUT the moment you sign your lease GOOD LUCK! I put in a maintenance request on 08.18.24 regarding my AC due to it not cooling correctly. I have physically went into the office, I've sent an email and left numerous voicemail (cause they don't answer the phones). Went in the office AGAIN today to see when someone is going to look at my AC,... the leasing lady called the maintenance guy and I was told he was at lunch, give him an hour and if he does not show up to call her back. This was at 315 pm...I called the leasing office back at 415 pm only for someone to tell me he is NOT answering his phone he maybe busy with another unit! I have NEVER had such a horrible experience and keep getting the run around from the office! They will show you a new and updated unit but won't show you the others they have available because they are filthy and the work is crap. There is overspray on EVERYTHING! Bunch of crappy work! Pay for valet trash and it never gets picked up and the office tells you to call and complain...why do I have to? I am not the one who hired them. It's a site wide issue and they still employ them! I cannot wait until my lease is up!

oh and my latest electric bill was over $400! I have free nights and I am at work from 530 am to 330 pm! CANNOT CHANGE THE DO NOT RECOMMEND Lee mas

My review is ongoing, and there have been several issues with the unit I am leasing. The main issue is that the air conditioning is not cooling. My AC unit runs continuously trying to cool, some vents don't work, and the AC is not cold anymore. As my electric bill rises to $400, the property is taking its time in correcting this issue. I have not been able to sleep in the master bedroom because of the cooling issue. Since moving in a month ago, I have written over a dozen maintenance requests... for various issues, some of which were duplicates because they were not fixed the first time. Lee mas

I had an appointment to view an apartment today, drove in from Galveston hoping I was about to find my new home.

When I arrived there was no one at the desk to the right and a man in the office to the left (very interested in whatever he was looking at on his phone). I walked around the lobby thinking for sure he would finish up whatever he was doing and come out and greet me. Nope, he stayed right where he was glued to his phone. I walked toward his door and cleared my throat thinking maybe... he didn't hear me come in (there was music playing in the area outside of his office), still he did not even look up fro his phone. After about 15 minutes a lady came out of the same office, walked right past me and said, "I have to go to the bathroom, I'll be back." Several minutes she came back and asked what I needed. I told her I had an appointment to view an apartment, she looked at me like I had three heads and one of them was on fire. I told her the unit I was interested in, she said to hold on while she pulled up the video of the apartment. I told her I had seen the photos and videos and would like to actually tour the space I could potentially be renting. She proceeded to pull up a Youtube video of an apartment, not the one I was interested in, but one she chose for me. Once again I told her which unit I came to see and she again offered to show me a Youtube video. When I told her I wanted to actually see the until (or a similar one if that one was not ready) she said, "oh that one, it was rented yesterday." Then proceeded to try to show me another video on Youtube of yet another unit. This went on for another several minutes before I finally told her I had seen enough and that from everything I had experienced so far I did not feel like this was the place for me. After I left she began texting me and then sent me yet another Youtube link to yet another unit I had no interest in, then sent another text saying that she sent the wrong link and to give her a second and she would send the right one. That was 7 hours ago and she still never sent the "correct" video, not that it matters because the in person experience and handling of a potential tenant was enough to give me a reason to put the breaks on considering the move to Everwood. Lee mas

As a going on five-year residence here, I have little to no complaints. Great staff which is a huge plus, great maintenance crew.

The apartment is unique and is somewhat secluded with a park-like atmosphere. I'm not sure you could ask for much more for the price. Peace of mind and a great place to live.
Linda

The units are extremely overpriced. Rent skyrockets if/when you renew. The property is next to the train tracks and a hospital, so noise might be a concern. Parking is spotty if you park between the hours of 8PM-8AM, or you can pay way too much for tiny carports. Packages can be delivered to Parcel Pending which is amazing when in use (since there are two sides of the complex that connect in the middle AND have the same unit numbers on both sides), but a lot of carriers don't know to use it. The... gates are useless, broken often, and super difficult to open with the app. My neighbors have told me about how their cars have been broken into, so clearly it's not doing anyone any favors.

The maintenance team is fine, work orders get taken care of quickly when they know about it. The problem is with the contractors and day laborers they hire. I have had people jump my fence to access my unit (without prior knowledge or consent), use my electricity outlets for the community repairs, and leave nails and screws littered all over the walkways, and parking lots.

Good luck trying to get into contact with the leasing office. They never answer the phone, or really know what's going on since the property manager and assistant aren't there full time. They also managed to set the leasing office on fire; so they've been working out of an apartment for the past few months.

If they put half as much money and effort into running this place that they do into the front lawn, it would be the 1st place property in Webster too. Lee mas