26/6/20
Price gouging residents for moving out
Receiving a bill for $400+ in cleaning fees to move out is not okay. When asked about this they respond saying it's the turnover cost, in the last 10 years I have lived in apartment never have I not been told the costs of moving out or had to pay for some of the companies turnover fees. If they expect to have every resident pay these fees they should tell them up front instead of sending a huge bill without notice. On top of moving out parking was a huge problem the entirety of living here with... tons of business trucks taking up lots of spaces, and the grass areas are always a mess littered with dog poop not taken care of.
Reseña de Apartments.com
13 personas encontraron esto útil
Administrador de la propiedad en Meadows at American Fork respondió a esta revisión
It sounds like there's been a big misunderstanding, Sean. Move out charges/turnover costs are listed clearly in the lease agreement you signed before you moved in. We are always transparent with move out procedures and associated costs, we are also... available to answer any questions regarding the move out process. In fact, we reached out to your apartment prior to you moving out to ask if there were any questions for us. With regards to your final bill, 38% of your amount due was your final utility usage, which is separate from turnover costs. When you moved in, you were given a brand new apartment, and it is our goal to keep that standard for all future residents. The condition of the apartment you turned back over to us required the work listed on your bill, additionally we also provided you with all of the photos taken from the walk through.
Regarding the dog-related concerns, when you moved into the community a year ago we were still under construction and were not fully staffed. Now that construction is complete, we have 8 dog stations located throughout the community and we have a full-time maintenance team that diligently cleans up every morning. Your apartment came with an attached garage, as well as an additional spot just outside, so we are surprised to see that you experienced issues with parking. The Meadows was designated via city ordinance as TOD (mass-Transit Oriented Development). Because of that, parking is limited by the city. The bonus of being a TOD community is that we have a mass transit station (Front Runner) located directly across the street from our community.
To that end, feel free to contact our leasing office whenever you have a minute. A member of our five-star staff will be more than happy to answer any questions you may have. In the meantime, please understand that our management team is committed to honesty, transparency, and the comfort and satisfaction of each and every resident. Thanks!
