13/1/22
$300 for bad customer service /:
Firstly, the amount listed on their website was incorrect so I applied thinking it was cheaper than it was. Someone emailed me informing me of the mistake so over a week I ended up getting my application moved to another apartment. During which I let them know that I’m in a tough spot financially. I then waited almost a month to hear back from them after asking about pushing the move in date back (I reached out 3 times).
When someone finally responded I asked for an estimate on move in costs.... They slapped me with a $150 media fee added onto monthly rent that isn’t stated anywhere nor was it ever mentioned in my previous emails. After another week of waiting for a response with the estimate, I let them know that isn’t going to work and why wasn’t I informed of that from the beginning especially after stating I’m on a strict budget.
They have refused to refund the admin fee of $300 due to holding the apartment for me for months. While the whole time I was waiting for responses and never fully informed of the cost.
Bad way to do business and really a bummer.
Reseña de Apartments.com
Administrador de la propiedad en Rockpoint Apartments respondió a esta revisión
Hi Toria, I am so sorry that you had a less than great experience with the leasing team. We do have a policy for our staff members to disclose all fees, non refundable and refundable up front. We even further detail these items on the confirmation... reservation document that we send to each applicant once we have a specific unit on hold for someone. If you would like to further discuss, please contact the property office at 801-254-1009 and they can forward you to the District Manager.
