Santa Fe at Cottonwood Apartments

Don’t live here seriously! This place is poorly managed, no one can be trusted, snow removal is a joke. One positive they kicked out my neighbor quickly. Please read whole review.

My problems started before I even moved in. Three weeks before move in they let me know that there was flooding in my apartment, but they assured me my apartment would be ready in time. I came from out of state. I heard nothing until I came to move in and they told me my place wasn’t ready. I had no where else to go... with movers and Wi-Fi company to come that day. Luckily after waiting all day and pushing back my mover’s everything was finished that day.

Then the ant infestation came. The day after I moved hundreds of ants came out my bathroom wall. They said it would take a week or two for someone to come in and spray. So I took care of it myself and bought spray and other items.

My BIGGEST PROBLEM!!! At the time I LIVED ALONG. I also didn’t have anyone over because I was new to the area. I bought an engagement ring for my now wife who lived out of state and had it in a desk. I last saw this ring right before an inspection and a work order. Three people from their staff came into my apartment when I wasn’t there. Again I lived alone and the ring disappeared. I filed a police report, my doors and windows were always lock, and my renters insurance only covered a small portion of what I paid for the ring.

Needless to say after that I felt really unsafe living there. I bought multiple cameras (some hidden) and always watched it after they came in.

Lastly for the bad, the snow removal. If you are older looking at this place please be careful. There were multiple occasions when I left for work around 7-8am the sidewalks weren’t shelved in the winter. I almost fell a few times because my sidewalk was on a small hill. I noted one time no one came around until 9:30 am.

There were two positives. Since I had all the cameras up. I did catch my upstairs neighbor stealing my packages. I turned him into the office and he was quickly evicted. The second is I sadly had to renew my lease, but I enrolled in a home buyers program with them. This allowed me to end my new lease 3 months after it started if I bought a home. Lee mas

Seriously there is no way you guys have pest control. The amount of bugs at the complex is absolutely sick. Especially near building 1576 O. Or the South West buildings by the white apartment complex. Crazy that we have to pay for something that's not being done. I’ve been reporting a bug issue since May of this year, it’s to the point I’m about to bring in my own exterminator to take care of it

Seriously there is no way you guys have pest control. The amount of bugs at the complex is absolutely sick. Especially near building 1576 O. Or the South East buildings by the white apartment complex. Crazy that we have to pay for something that's not being done

I ignored the reviews when I first thought I found this place, thinking it was a hidden gem, but I was very wrong. They will say they replaced the management and upgraded everything, but in reality they just changed the name, hired garbage staff that is the rudest, most childish adults you’ll ever have to deal with, and have the maintenance constantly working on everything apartments because the apartments are falling apart.

Please don’t make the same mistake I did. I currently live here and it’s a nightmare. Maintenance never fixes anything. They charge you extra fees. It is the worst place live! Save yourself the trouble and DO NOT MOVE HERE! Please take my word for it.