26/3/25
Unresponsive Management--Do not rent here
I had an extremely frustrating experience with The Focal Apartments. When I applied, I was told there would be EV chargers available, which was a key reason for choosing this complex. As my move-in date approached, the chargers still hadn’t been installed. Since this was a major factor in my decision, I had to back out of the lease.
The move-in consultant assured me that I would receive a refund for my $50 application fee and $250 administrative fee since this situation was not my fault. It has... now been seven weeks, and I have yet to receive my money back. Every time I follow up, I’m met with unhelpful responses—I’ve been told there is no number I can call and no person I can speak with to escalate this issue.
The lack of responsiveness from management is unacceptable. If this is how they treat prospective tenants, I can only imagine how poorly they handle actual residents’ concerns. Avoid renting here—unreliable promises, unresponsive management, and terrible customer service.
Reseña de Apartments.com
Administrador de la propiedad en The Focal Apartments respondió a esta revisión
We truly appreciate your feedback and understand how frustrating it can be to wait for a refund. Please accept our sincere apologies for the delay. We are working hard to get this back to you and will stay in-touch as we close this out. Thank you for... giving us the opportunity to improve. We hope to serve you better in the future.
- The Focal
