The Ritz Classic Apartamentos

*update on 11/12, management turned off every single apartment's water due to a pipe burst and did not provide any warning or help to residents , other than an email. how am I to wash my hands, flush the toliet, make dinner? how are babies going to have formula if they need water to mix it?*

I currently live here, and I am pursuing breaking my lease. Management has not listened to my four complaints that I have emailed them about since August. They went through a one-month gap without having an... as-promised security officer (I know this because I called to complain and they informed me the service contract was expired). This complaint stems from a neighbor that blasts music, vibrating my walls at all hours of the day. It also included banging, clashing, and other noises that I can hear through my walls. I have lost sleep, and my "home" has become a place where I do not feel comfort.

I have followed up with management (four times via email, twice with a phone call), I have emailed them ideas on how to mitigate this (sending out a mass email, moving me to a different apartment, putting up signs in the hallway), I have called security twice, and nothing has been done. Their last message to me was that they cannot do anything if they do not know what apartment it is. Ironically, I have called their hired security and have given them direction on which apartment it is. Ultimately, I feel as though I am doing their job.

I am not one to normally complain, but DO NOT LIVE HERE. You are going to be unheard, unseen, and your complaints will be glossed over. Protect your peace and chose to live at a place where you feel comfort, peace, and that your management takes care of you. Lee mas

I began my lease here in 2020, and I must warn potential renters to reconsider. Despite not being one to write reviews, I feel compelled to spare others the frustration I experienced—look for another place! Although the initially enticing prices may lure you in, the management’s incompetence, unprofessional conduct, the building’s lack of cleanliness, paper thin walls, and the perpetual chaos of street and garage parking will leave you pleading to relocate.

I don’t expect you to take my word... for it. The evidence lies within the building itself. While the leasing office area appears pleasant, the actual units you tour might be clean and smell good. However, when walking the halls, be prepared for a constant soundtrack of barking dogs (which persists day and night, if you work from home, be ready to cope with this). The repugnant odors emanating from neglected and overflowing trash rooms are unavoidable. I implore you to scrutinize the details during your tour—observe the exterior of the doors, often grimy and unkempt. Take a look at the windows; during my 36 months here, they were cleaned only once. Pay attention to the inside of the elevators for accumulating trash and crumbs.

Moreover, I strongly advise examining the East side of the building (200 East). There, you’ll encounter overflowing dog waste receptacles and undoubtedly multiple residents smoking cigarettes near dead grass, litter-strewn sidewalks, and urine-soaked areas. Exercise caution around the outdoor benches; after sunset, they become a haven for potentially dangerous individuals who might break into parked cars during the night.

Go elsewhere! you’ll be grateful to yourself later. It’s simply not worth the hassle! Lee mas

Lived here for a year and a half — they would ignore maintenance requests and I’d have to go to the office in person to demand things be fixed. Even after moving out, I had an address mishap and had important mail delivered to my old locker, instead of helping me, they ignored my multiple messages and in-person visits where I left my contact info. What’s the point of leaving a forwarding address? The front office simply does not want to do the work. Plus, you pay for amenities but the hot tub... was closed for 75% of winter and so was the parking gate. There were multiple car break-ins IN the garage as well as homeless people sleeping there. Lee mas

They require you to use fastel as your internet provider. Fastel barely works. It's 100$ for internet that only works half the time. My mobile data is much better than fastel. Stay clear.

I was excited to move into these apartments (2019). They were brand new, super friendly staff, lots of activities going on. Most importantly, I thought I was moving to a more "secure" place after living right across the street and getting a bullet through my wall there. However, the gates are often broken, break-ins occur regularly, the security guards at night are a joke, tools were stolen, and bikes have been stolen from the "monitored" bike room. Moral of the story: NOT SECURE. It was still... an upgrade from my last place. But the employees have taken advantage of the "corporate regulated" inspections where the walk-through is done without the tenant. I have had multiple friends get nothing back from their security deposit. Apartments are supposed to take care of the standard cleaning after a tenant moves out. However, they make the tenants pay for it. Don't plan to get your security deposit back. I left the place cleaner than I received it (I had dirty feet for weeks because they didn't clean after their construction workers.). They also like to like and deny it, I called them out, and they keep lying, saying that the floors weren't swept or mopped (I have photos that show it still wet from the mopping). They add fees for other items that aren't even part of the lease. Ritz is very much so a business that has no sense of customer service. Clearly, very disappointed. Lee mas