5/8/24
Avoid
My daughter rented an apartment at University Gardens for a summer and my perspective (as the paying parent) is that this is an okay property - UNTIL YOU NEED SOMETHING from management. Unfortunately, maintenance issues arose, and it became evident that the property was not well-maintained.
During a severe heat wave with temperatures exceeding 100 degrees, the air conditioning unit in her apartment broke down. It took several days for a technician to arrive, and when they did, they found that... the compressor was broken. It then took an additional several weeks to repair the unit because they were "waiting for corporate to approve the expense." During this time, the apartment was uninhabitable due to the extreme heat, as it was a second-floor unit. She was forced to stay elsewhere for over two weeks and couch surf. At our request, they provided a very small standing AC unit, which it was insufficient to cool a room let alone an apartment.
While I understand that issues can arise, I believe I should be refunded for the period during which the apartment was uninhabitable. Despite sending over TWENTY (yes, you read that number correctly, TWENTY) follow-up requests, all of them were ignored. Phone calls went unanswered, the voicemail box is always full, and messages sent through the resident portal are ignored, text messages, and emails also receive no response. It seems their strategy is to ignore problems in the hope they will disappear, which has led me to consider filing a claim in small claims court. Ignoring over twenty outreach attempts requires a deliberate effort.
If you are considering renting a property for yourself or your child, ask yourself if you are willing to deal with such unresponsiveness. If not, I recommend looking elsewhere. Like many college properties, they are efficient at collecting rent but fall short in providing adequate support and maintenance.
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