Park at City Center Apartamentos

We lived here for a few years. During that time, the front office staff changed over several times.

We had the same negative experience others have complained about at move-out. If you’re expecting your full security deposit back, forget about it. Subjective interpretation of excess cleaning charges, lack of clear communication, lack of upfront transparency and disclosures. We cleaned our unit as well as any tenants would - carpets vacuumed with a Dyson, countertops wiped spotless with... Clorox, hardwood floors swept, mopped, and steam-mopped with a Bissell. Overhead fan blades and baseboards dusted. Toilets and showers cleaned. Every shelf and appliance cleaned. You would not believe the standard they hold residents too - unprecedented, if not borderline illegal/unprofessional. If we had known they were going to hire professional cleaners AND charge us the full amount to clean the unit for the next tenant (legally questionable when not explicitly disclosed in advance), we wouldn’t have wasted our time.

Take your business elsewhere if you have a choice and rent from a more reputable organization with a better track record of not nickel-and-dining tenants on their way out the door. Lee mas

I wish I could give this place 0 stars. This is the first review I’ve ever written because of how irritated I am at Park at City Center. Ever since we decided to move out after they raised rent more than $200 we were treated poorly. I don’t know where to start but if you don’t want to be suckered and lied to DO NOT live here. Everything looks great out the outside but everything came tumbling down when we moved out. We were great tenants, never missed rent no noise complaints, non smokers.
So... let’s start with the front office staff, they need conflict resolution training and need to act like human beings.
There was NO move out checklist so we did what is typically done at apartments, deep clean it and move out just like how we found it.
We were charged $50 because we didn’t turn in our parking sticker. We moved out on a Saturday, and were not told they needed that. Once we were told they needed it on a Tuesday we changed our work schedules just to turn it in, upon turning it in on a Friday we were met with a rude staff member who told us we’d be charged for the parking tag.
Even more we now owe them $400 because they say they say it costs $300 to paint the whole apartment and are charging $250 for some nails in the wall.
When I say we left the place extremely clean we did because we used the apartment cleaning service and paid them to deep clean it.
Our deposit was nearly $700 AND THEY WIPED IT CLEAN. They want $400 MORE DOLLARS.
It’s unfathomable how rude we were treated and how greedy these people are.
I am going to file the process with the Better Business Bureau because it is disgusting how we were treated and now we owe them a large amount of money for very minimal damages. They included low resolution pictures of the damages that aren’t even noticeable.
We are workaholics and spend minimal time in the apartment and we have no pets. I write this post to anyone out there looking to live here, take this review seriously. DO NOT LIVE HERE. The place seems fine, but wait til you move out. For any staff reading this, have you seen the cost of living in Utah? Do you know how hard it is to make a living? Do you have a heart? Be a decent human being. Lee mas

The place is new and has great amenities. A nice parking garage and the apartments are modern and super nice. The pool and spa are awesome, if they are open. The management on the other hand is terrible. They seem to be ready to make their residents want to leave. They are ready to fine you for the dumbest things. They are unwilling to work with residents when their is an issue.

We would have saved so much hassle and headache if we had taken the time to check out all the reviews before getting trapped in a nightmare lease. They charge for LIGHTBULBS! Getting a lightbulb replaced never cost money at any of our last apartments. It seems here that any maintenance call gets a charge billed to your monthly bill. The common area fees are outrageous and we are sick of having every last dime sucked out of us ON TOP of the exorbitant monthly rent. The amenity fee, internet fee,... parking fee, lightbulb fee, clubhouse light/water/gas fee, and we were required to purchase insurance through the building. No insurance company will allow residents to get insurance for just our belongings. So my husband and I are forced to pay for a full renters insurance policy IN ADDITION to the renters insurance policy being charged through the apartment building to boost their bottom line. As soon as our lease is up, we are OUT OF THIS PLACE. Too many more options that won't suck every last penny from you. We will certainly avoid any Keller properties in the future. Lee mas

I enjoyed my time here, however, it is very expensive. Keep that in mind if you are budget concerned but overall, I enjoyed it here.