2/8/24
Please do not move here!!!
I deeply regret choosing Arbor Park of Alexandria as my home. My experience here has been far from pleasant, and I cannot recommend this complex to anyone. Here are the main issues I’ve encountered:
1. Roaches: Despite numerous requests for pest control, the roach problem persists. It's both frustrating and unsanitary.
2. Thin Walls: The walls are paper-thin, and I can hear every step my upstairs neighbor takes, which sounds like a horse trotting around. Despite multiple complaints, this issue... remains unresolved.
3. Marijuana Smell:The constant odor of marijuana is overwhelming and unacceptable. This problem has also not been addressed.
4. Maintenance Closet: There's a hole in the ceiling of my maintenance closet that exposes the attic. On one occasion, workers were in the attic, and I could see and hear them without any prior notice, showing a lack of transparent communication.
5. Power and Hot Water: The power frequently goes out, and the hot water supply is unreliable, adding to the frustration and inconvenience.
6. Unkempt Grounds:The common areas and grounds are poorly maintained, with trash often left out and neglected landscaping, making the complex look rundown.
7. Noise Pollution: Besides the thin walls, constant street noise and nearby construction make it difficult to find peace at any time of day or night.
8. Vehicle Damage: I've experienced a hit-and-run on my car while parked here, and it has been scratched and damaged multiple times.
9. Security Concerns: All doors use the same code, and the call machine in the apartment doesn’t work, making me feel unsafe as anyone with the code can access any part of the building.
10. Rent Increases: Rent increases happen regularly without any corresponding improvements to living conditions or amenities, making it feel like they’re just trying to extract more money without addressing ongoing issues.
To make matters worse, my neighbor from hell only exacerbates these problems. The constant noise and disruptive behavior from this neighbor have made living here even more unbearable.
DO NOT MOVE HERE UNDER ANY CIRCUMSTANCES!
Overall, Arbor Park of Alexandria is a poor choice. If I had known about these issues beforehand, I would never have chosen to live here. I've submitted numerous requests with no resolution, making this situation simply unacceptable.
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Administrador de la propiedad en Arbor Park of Alexandria respondió a esta revisión
Hello there,
We deeply regret to hear that your experience in our community has been less than satisfactory. Residents should promptly submit a service request for any pest or maintenance related issues in their home or a shared area of the... community. This allows our team to take the appropriate action to address each concern accordingly. If the issue persists after the service request has been worked and closed, please submit a new request. There are times when the completion of service requests can be subject to delays due to the availability of our vendors or the need to order specific parts. Our team strives to communicate any delays that may arise to keep you informed and apologize if this was not your experience. Our team is committed to addressing noise and smoke concerns as quickly as possible to maintain an enjoyable environment for all to enjoy. It's important to note that our team must remain in compliance with local laws and abide by the terms of the lease contract when addressing these concerns. Residents should contact the onsite team with any questions, concerns, or feedback they may have during their time in the community so our team can assist effectively. Thank you for taking the time to leave us a review!
Kind Regards,
Callie, WeCare@udr.com
