Broadstone Van Dorn Apartamentos

This building should be condemned. This is by far the worst apartment building I have ever stayed in my entire life. From the first month living here I’ve had major upstairs water leaks ruining my furniture, which has happened on multiple occasions during my year here. A ROACH, MICE AND RAT infestation that they refuse to do anything meaningful about… per pest control because they’re afraid the rats will die in the wall and leave a smell. If that wasn’t enough, they sell you on the unit having a... washer and dryer but they been waiting on the equipment for over two years! So you have to go to the disgusting laundry room that they NEVER clean with clear mice holes and roaches everywhere just to PAY for laundry. In fact they recently raised the cost. I won’t even get started on the evil-hearted rental agents that have no customer service skills, who either do nothing to improve the lives of the tenants or actively make it worse. I will be filing complaints with both the city and state housing authorities. Lee mas

Moved in two years ago, and about a month into living there they put washer and dryers into my unit. They were never hooked up and just took up space. I never had any problems with mice but there were a lot of roaches. The carpeting is stained in the hallways. Maintenance takes forever to get back to you. Wont fix most of the problems anyway. Management never responds and there are always some kind of meeting they are in. Packages get stolen, peoples cars get broken in to. It’s not a very safe... community. Just moved out and I’m being charged $2k to have the floors replaced because one board was broken and the company they go through doesn’t have that flooring anymore. The parking lot has been worked on for awhile now and wasn’t fixed when I left. AC barely works, and they have this huge machine that takes up parking spaces to run the AC. You can find much better apartments for around the same price. Lee mas

I would like to give you my experience here living at this apartment complex. I wanted to show you what you might expect living here and advise that you not renew your lease here. There more affordable and safer places to live elsewhere close by.

Here is just a list of random problems I have noticed while living here:
0. My car was broken into and now it’s going to cost 3000$ to fix and replace the stollen parts.
1. The horrible roach and mouse infestation.
2. The leaky pipes that randomly... flood the apartments. These must be replaced to turn these apartments into class A types.
3. The fact you falsely advertise that your units that have washing machines in them. Yet the building does not have the adequate power supply to power these units and never will.
4. The parking a lot is STILL NOT FINISHED being repainted and cracks in the lot filled.
5. The invasive contractors that will invade your apartment and disrupt everything in them.
6. The lack of response when trying to any service request. There is STILL a hole in my bathroom after putting in multiple maintenance requests. (They just fixed it when I sent them this letter.)
7. The Zero security policy when it comes to homeless people sleeping and hiding their robbed goods under the coaches.
8. Fees like 500$ to change to any apartment. Even if my lease has come to an end.
9. The fact that if you call the cops around here, they will not respond.
10. There is a pick-up in the amount of shooting outside hitting windows, package thieves, and drug attics roaming the halls at night.
11. The elevators are not certified, years out of a safety check, and I wouldn’t recommend using them. At your own risk.
12. Instantly loud cars drive by all hours of the day and night. Alarms, fire trucks, police sirens, and people yelling in the middle of the night.
13. Rent have gone up by 300$.
Lee mas

Im doing my 2nd review. And I needed some time. But I cant give this a good review. My apartment has been getting a uptick or roaches and the appliances arent even in yet. So I have huge space behind the walls with plenty of easy accessing points for these German Roaches. They dont die easy, not even close, I see about 4 on a low day and near 10 on some other days. I found one underneath the sheets and woke me up. Got sick for a week and missed work. Paid for another exterminator because the one... that management got was too busy doing all the other units in the building. Im stressed I feel... Lee mas

Happy to see the building has been undergoing improvements over the past year, but improvements are a minor benefit if the customer service isn't up to par. Your business is the customer, so when their requests for assistance are not dealt with in an efficient/effective manner, there is a problem in management and leadership.