The Encore Apartamentos

RENTER BEWARE! I loved living here until the new management company, Vest Residential, took over. I moved out in August of 2024 and have yet to receive my deposit. They initially sent the check to the wrong address and voided it after it was re-issued with no known reason even to the staff (which the lease office workers are amazing). I was given the contact information to the new management company and they refuse to answer my e-mails or calls. I will now have to take legal action. I would NOT... recommend renting here as long as Vest Residential is over the property. Lee mas

This office does not answer phone calls or emails. I applied with a $450 application fee and they wouldn’t send the lease for weeks forcing me to have to find another place to live at the last minute. DO NOT APPLY HERE

So I left a review a while back and put the wrong name for one of the leasing office employees so first thing I'll do is give Mr. George his flowers. He along with the rest of the leasing office team are really nice people and go out of their way to assist when they can. For example, just recently me and my girlfriend went out of the country and somehow our door was wide open while we were gone. (to many variables to point blame at so bottomline it's my fault) They went out of their way to get... in touch with us because they knew we were not in town. I'm unable to express in words my appreciation for this since we have a cat and 20+ what if thoughts were scrolling through our minds. Lastly, I'll shout out the neighborhood as well. I don't talk to the other tenants unless it's situational like walking our dog or I go to an event hosted at the leasing office. One of the neighbors that walks their dog noticed our door was wide open and got concerned when they yelled in the apartment and didn't get an answer. They knew we had a cat(she sleeps in the window so everyone can see her) and called security concerned for our home. I can't say for certain that this level of concern from my neighbors in combination from the leasing office would have been taken as serious if I was living anywhere else but I'm greatful that it worked out here. Lee mas

In the short three months we have lived here, our experience has been less than savory for what is supposed to be a luxury community. Prepare for a headache because despite the urgency of any submitted repair requests, it likely will not be completed until months later. We currently have mold in our apartment that still has not been properly addressed for what’s going on a month after being initially reported. The location of the complex is it’s only saving grace. This has been an incredibly... disappointing renting experience especially because we were looking forward to enjoying our time in this community. For as much money as residents pay in this complex, we should not have to deal with unanswered repair requests, a lack of transparency & honesty from the staff, and lackadaisical effort to resolve resident issues. Incredibly disappointing. 10 out of 10 would not recommend! Lee mas

I am writing as many reviews as I can to warn others so they don't have to got through what I am currently going through. I have been in contact with The Encore for weeks about moving on December 14th into an apartment I was approved for. I have had to go to the leasing office 3 times to even get an answer from these people and when I do it's BULL. Dec. 10th, 6:34 PM I get a call from an agent telling me my apartment won't be ready until the end of the week and she won't have an answer on if I... have an apartment at all until Dec. 13th. I work in property management and this is inexcusable. I gave my current place 60 days notice as directed and now I don't have a place to stay after the 14th and have to scramble to try and find one. Lee mas