20/3/25
Cheap Renovations and Bad Management
Renovations are falling apart as I speak. After 10 months of living here the garage is still unsecured. The concierge is not available 24/7 as advertised - in fact, they will not open the door for tenants and watch you fumble for your keys for minutes before they open the door. The elevators are constantly out of service. Check Google reviews!!
Reseña de Apartments.com
Administrador de la propiedad en Cortland Arlington respondió a esta revisión
Hello,
Thank you for sharing your detailed feedback. We are deeply disappointed to hear that your experience in our community left this impression, and we would like to address your concerns.
Concerning the elevators, we strive to minimize... disruptions and coordinate with contractors to ensure resident convenience. In this case, we hope to have two elevators working again by the end of this month. Parts for the elevator were ordered a while back, as communicated to you and your neighbors a few weeks ago. Unfortunately, these things take time, and we are extremely grateful you have been patient with us.
We have been requested by the mass majority of residents to leave the entry door locked for 24/7. In order to ensure that you are a resident, and to aid to the safety of the community, you must use your FOB. If you do not have it, it will take about 60 seconds for the app to connect to the door to unlock the door.
If there’s anything further, we can assist with, please don’t hesitate to contact us at arlington@cortland.com.
-The Cortland Arlington team