The Whitmore

& clear

Be careful before renting here. There are hidden charges that were never explained upfront, and maintenance fees keep appearing on my bill. Management is not transparent, and getting answers is difficult. Very disappointing experience.

Been living here almost a month, really happy with the property. Samad at the front desk is amazing, he knows everyone, is extremely helpful, they need to give him a raise. When I applied to live here, I signed the lease and everything. About a week later, a few weeks before I was set to move in, I got a call from a really awful lady at corporate. She said I needed to sign a different form or my application would be denied. I called Samad, he fixed it instantly, no issues. I honestly would not... be living here without him, he really helped smooth everything over.
Trash cans are clean, the Amazon boxes are easy to use, community is friendly and nice. Very little traffic in the halls, and there’s pretty good insulation between the walls. Close to grocery stores, restaurants, it’s a great location. Lee mas

Im so excited to be moving in this weekend. My apartment is beautiful, perfectly cleaned, new appliances, and new carpet!

Samad has been wonderful in helping with my move in process. The building looks like a fancy hotel and is secure! If you are looking for s beautiful apartment with amenities that are included in the rent, call Samad. He will help you.

Since I can't leave a review for corporate. I will leave it here which was my former residence. The staff I just tried to negotiate with at the billing department at UDR on the phone a female who did not give me her name was EXTREMELY RUDE! I asked to negotiate the price because I felt swindled by the management at the Whitmore because I thought I had given the manager Kristen proper notice that I was leaving 75 days in advance in an email within the the Whitmore rent portal. I did not realize... at the time that the notice to vacate letter was in an attachment within a reply that she gave me. I then gave official notice when I went back and found the letter within the email. Only after someone from UDR corporate called me to ask if I was renewing. I explained to them at that time that I thought I had already issued notice and they informed me that I had to submit the notice to vacate letter. Which I did which put me at 45 days notice of vacating. I then repeatedly tried to stay in contact with the management who told me if they could get my apartment rented before my lease was up they would try their best so I wouldn't have to pay. At time which I asked to extend the lease because our other place was not ready to move into yet, and surprisingly I didn't need to fill anything to extend the lease. That process could be handled over email, but vacating could not.

So when I called the billing department to set up a payment plan. The lady at the billing department was extremely rude. I simply asked to negotiate the price because I felt like the process to vacate was done poorly. She said there is no negotiation you owe what you owe. I asked to just remove the late fees. She said no. I asked what payment plan could she offer she said $360 a month for 6 months. I said that's too much I can't afford that. She said well you're not giving me a payment plan. I said $100 a month . She very rudely said that is unreasonable sire. I said well I can do $200 she said the best I can do is $220 for 9 months interest free and repeatedly badgered me that it was interest fee and she didn't even have to offer that to me. I said why are you raising you voice and taking this so personally. I'm just trying to negotiate a payment plan I can afford. Then quickly said ok Christopher I have to go now. I tried to keep her on the phone but she hurried me off and kept saying I don't have time for this. Lee mas

The apartment units are spacious and well designed however the leasing office does not care about your needs. Our ceiling has been falling down for over a month and I've been calling week after week and submitting work orders to get this fixed and absolutely nothing has been done yet.

They have terrible communication and are not upfront or open about community issues. They chose to put money into renovating an already beautiful lobby instead of fixing the things that truly need attention and... that matter to the residents like the elevators or staircases. Even with this project, the leasing office first communicated (only about two days prior to construction taking place) that there would be construction on the lobby and it would be completed in about 2-3 weeks. Well it has been about 4 months and they've never sent a follow up update to address the extended time and provide a new estimated completion date.

Additionally, you're required to pay for pesticide use within your rent bill per the lease agreement. This pesticide spray is done periodically by the building and you are notified by flyer sent under your door on a Friday night letting you know that they are coming the very next Monday or Tuesday and you ought to have your pets removed/contained and all cabinets emptied which is a LOT to do given hardly any notice especially if you are out of town on that weekend. In order to opt-out, you have to provide 24 hours written notice which means you basically have one day to be notified and to opt out and are screwed if you were not home to get the notice. Additionally, after asking for more details on this, there is one kind of pesticide that is used if you actually do empty your cabinets and a different kind used if you did not. They are not the same and should not be used preventatively as one of the kinds actually is an attractant and is meant to be used only when there is an active bug problem and NOT be used preventatively as the Whitmore will do if you don't opt-out which as stated above, they make particularly difficult to do. None of this is explained to you or provided upfront.

The guest parking/clubhouse rules are ridiculous and do not make for an easy hosting experience in your home.

I loved it here at first since I fell in love with the unit, but quickly realized how much the lack of care and general concern for resident well-being and unit well-being makes for a terrible living experience. I would not recommend this apartment. Lee mas