Flats at West Village Apartamentos

I'm a parent of a female UVA junior, who lived here for the sophomore year. The location is nice, a short walk to the corner.
From a parent standpoint, safety and security are the key factors and this apartment meets them.
At first, I thought the rent was high for a college town, but after a bit of a research of the hosing options in the neighborhood, it was understandable (actually it's on the cheaper side).
When my daughter decided to move out, there was a bit of disagreement on the damage... that was made during the lease, but it was handled professionally. Lee mas

I usually never write reviews, but the interaction I had with the new property manager here was so incredibly upsetting that I hope nobody has to deal with this. My friend was visiting for spring break and I had asked management about their visitor parking policy, to which they told me it was fine to park in the garage. However, looks like that was a lie because my friend was towed and charged an exorbitant fee of $150 which, btw, could only be paid in cash. Apparently they had updated the... policy but had not posted any sort of sign on the parking spaces or by the doors. Myself (as well as at least 3 other people) also did not receive the email they claimed to have sent. When I asked the property manager if she could post a sign by the doors to avoid miscommunication in the future, she told me no, and that it was my fault for receiving the wrong information. I was so taken aback by how rude this person was, and how immune she was to any sort of feedback from residents. Instead of helping residents resolve issues, she will blame it on you and invalidate your experiences. Please save yourself the time and money and do not live here. Lee mas

THEY DON'T PRORATE RENT! even though the move in date is August 17th! I had to pay for the full month of August and for hotel accommodations until the 17th. I requested to move in early, which they didn't allow even though my roommate said the apartment was all cleaned and ready the weekend before. Move in was a terrible experience w/ broken elevators. The fire alarm went off 3 times in one day in the first week. I received parking warnings even though I don't own a car. The management is very... rude. Packages can only be picked up 9am-5pm even if you have class 8am-5pm. One of the managers sat there and laughed at us as we tried to explain the situation to them. My apartment has a hole in the closet door and they haven't fixed it or contacted me even though I put in a work request the day I moved in. Honestly, management couldn't care less about you, except to get your money. Lee mas

Management changes frequently and is unhelpful. Fir alarms go off FREQUENTLY at night making it impossible to go to sleep and leaving you out in the cold at night. This hS been going on for YEARS and they have done nothing to fix the issue. Train track nearly by is also very loud.

Filthy hallways, broken elevators, green pool that was never cleaned, and incredibly disrespectful and awful staff.