11/6/24
Read the "fine print"
After seeing the renovations I decided to apply but was told I would have to apply online and select an apartment for holding. What I overlooked and what wasn't verbally told to me while I was in the office that you have 72 hours after being approved that you could not get your holding fee back like its a house or a condo I was purchasing. They are apartments for rent. I'm sure the apartment will be filled in JULY once the apartment is renovated. After being told a manager would call me back... last Thursday cause she has a choice to refund it back to me or not never did so have called for 2 days to finally get someone on the phone to repeat the same thing about the $255 holding fee not being refundable. They don't have any signatures from me accepted the apartment and will not refund it back. I found a nicer and cheaper apartment (much bigger space) and decided not to move to Chesapeake Pointe and glad I didn't not to because of the office staff nonchalant attitudes that were given.
Reseña de Apartments.com
13 personas encontraron esto útil
Administrador de la propiedad en Chesapeake Pointe respondió a esta revisión
Hi Andrea, thank you for sharing your experience with us. We’re sorry to hear about the frustration surrounding the holding fee and communication with our team. We strive to ensure all policies are clear and that our potential residents feel... supported throughout the application process, and we apologize if we fall short in this instance. We understand how important transparency is when making such an important decision. Your feedback will help us improve how we communicate these details in the future. We appreciate you considering Chesapeake Pointe and wish you all the best in your new home.
