Merrill House Apartments

Don't be fooled - there is NO GYM and there is NO POOL.

Management promises that they are "coming soon" but the gym has been "coming soon" for a year. We have never seen a gym at Merrill House. Plenty of signage, but no actual gym. NO GYM. Never a gym.

Also - NO POOL. As of July 2024, the pool remains a construction zone. Management assured us that it would be open by Memorial Day...
and then when that didn't happen, by mid-June...
and then when THAT didn't happen, they said they'd complete... the concrete pour by late June....

and then when THAT didn't happen, well, we're all pretty unhappy about it. So, I repeat: THE POOL REMAINS A CONSTRUCTION ZONE IN THE MIDDLE OF THE SUMMER.

Also of note:

At Merrill House, you will be combat roaches, mold, and leaks that do not quit. THEY DO NOT QUIT. You will smell human urine at the only wheelchair-accessible entrance (which is located in the back of the building) and sometimes, you will find it in the shared laundry rooms or elevator.

The front door code has not been changed in years. Despite recent concern by many residents here about security, the code remains what it has been for years. Seems like everyone in the area knows the code for the Merrill House front doors.

On weekends, there is no staff to empty the trash chute, so it is left to rot. On holiday weekends it's even worse.

I anticipate an especially pungent July 4th weekend. You know what will make it even better? No pool.

TL;DR: the management company (Eagle Rock) advertises (on this page!) amenities that do not exist and that is just the beginning of my long list of gripes.

Also - I would give Merrill House 2 stars as apartments are spacious and relatively cheap compared to others in the area, but it seems like someone has gone through and given a bunch of artificial 5-star reviews (with no comments) and I can only imagine they were largely done by some poor Eagle Rock peon. Lee mas

I don’t know about others, but I am sharing my experience. I applied for the apartment on December 11, 2022. I had to follow up with them constantly. They promised to get back to me, but trust me, they failed every time. They told me to email them, but I barely got any response back. I even needed to call them to review my application. Then they send me the documents that need to be completed and sent back. I did, but after the holding fee of $200 was taken out from my account, they just ghosted... me. I called them and they are saying they are reviewing it and will get back to me tomorrow. But guess what, that “tomorrow” never came! As my current lease was ending on December 31st, I had to apply for another apartment, just so that I wouldn't need to live on the street. Luckily, I got a response from them very quickly and secured that apartment. Still, there was no response from Merrill House and they were closed for several days so I couldn’t reach them either.

Finally, I received an email from them on January 3rd, 2023! Like, seriously? And they were still telling me that they are reviewing the application and they would like to push back the move-in date to January 7th, 2023. Who are you to decide that? Where do I live until January 7th and where do I keep my furniture?

So, when I heard back from them, I requested to withdraw my application because it was already too late as I already moved into the apartment that responded very quickly. I requested a refund for the $200 holding fee. I didn’t get a response back from them about the refund until I called them. Guess what, they are saying they won’t refund me because I didn’t withdraw my application within 48 hours of application. So they are literally meaning that their failure to review my application and get back to me in a timely fashion is my responsibility? FANTASTIC!

I wanted to lease an apartment from them in the future, but with this experience, I won’t. Be aware! Lee mas

I don’t know about others, but I am sharing my experience. I applied for the apartment on December 11, 2022. I had to follow up with them constantly. They promised to get back to me, but trust me, they failed every time. They told me to email them, but I barely got any response back. I even needed to call them to review my application. Then they send me the documents that need to be completed and sent back. I did, but after the holding fee of $200 was taken out from my account, they just ghosted... me. I called them and they are saying they are reviewing it and will get back to me tomorrow. But guess what, that “tomorrow” never came! As my current lease was ending on December 31st, I had to apply for another apartment, just so that I wouldn't need to live on the street. Luckily, I got a response from them very quickly and secured that apartment. Still, there was no response from Merrill House and they were closed for several days so I couldn’t reach them either.

Finally, I received an email from them on January 3rd, 2023! Like, seriously? And they were still telling me that they are reviewing the application and they would like to push back the move-in date to January 7th, 2023. Who are you to decide that? Where do I live until January 7th and where do I keep my furniture?

So, when I heard back from them, I requested to withdraw my application because it was already too late as I already moved into the apartment that responded very quickly. I requested a refund for the $200 holding fee. I didn’t get a response back from them about the refund until I called them. Guess what, they are saying they won’t refund me because I didn’t withdraw my application within 48 hours of application. So they are literally meaning that their failure to review my application and get back to me in a timely fashion is my responsibility? FANTASTIC!

I wanted to lease an apartment from them in the future, but with this experience, I won’t. Be aware! Lee mas

Where can I start? We live in a 2 bedroom apartment on the 6th floor that is roach infested and we are surrounded by apartments with dogs that bark all day long when their owners are at work. The water, both hot and cold, has gone out multiple times in the past 2 months with no warning (or apology) from management - two times hot water came out of the cold faucets and even filled up the toilets with hot water. The three elevators work well, but they are often flooded with dog pee and no one... cleans them for days sometimes. Lee mas