Falcon Creek Luxury Lifestyle Apartments

I would like to thank the maintenance staff for retrieving items left by my Moving company during my transition out. The items recovered held sentimental value. I contacted the property manager, Ms. Debbie and informed her if the items left. They recovered the items from the apartment and I was contacted immediately. I enjoyed my stay at this apartment complex and the apartment complex was a great place to live in. I left the country and returned back to this complex. Great staff and maintenance... department. Highly recommend living there. Lee mas

AC units are guaranteed to break during summer time. Maintenance requests will take multiple weeks before any action is taken. Talked to other residents and they report similar issues with AC units. Main solution is to recharge the unit without looking into any real issue. Security is an issue. Multiple vehicles have been broken into throughout the whole complex.

Great location, pretty lake views, nice apartment layouts, but that's about it for pros. This has been, by far, the worst apartment living experience EVER! I travel a lot for work and have lived in plenty of places, but this one takes the cake. The office staff is rude, unprofessional and vengeful. There is zero communication between office and maintenance. Maintenance is slow, and when they do come, weeks later, the work is half-assed. Someone mentioned the radon testing and telling them they... couldn't go in. They did that to me too. I even put it in writing like they asked. I am at high-risk for COVID-19 and they assured me that they wouldn't go in, but they did.

Be ready to take pictures of everything, on move-in day, before you put in a maintenance request, after they "fix" it, and when you move out. Get security cameras to prove that someone entered your apartment. Put everything in writing. It's sad that you need to build a case, but you do. But even if you have "proof", they'll still keep your deposit with unnecessary charges, like refreshing the apartment for the next tenant. Remember to live there, but don't because they'll charge you when you move out for just breathing in the apartment. They get away with a lot of the charges because they know they can! It's despicable.

Also, if you own a dog, be prepared to pay for vet visits and avoid poo-mines. Technically, it's not the management's fault, but no one picks up after their pets, and no one picks up after them. They could hire someone to pick up poop/trash daily and it'll be a full-time job. Wait... they do have someone that does that, but still doesn't get it all. Maybe they need two people. I don't know. Lee mas

I lived in this community from December 5, 2020, through April 16th, 2021. In hindsight, choosing to call FCLA my home is one of the biggest mistakes I’ve made. I had signed a 13-month lease, but after 3 months of documented dissatisfaction and deplorable customer service, I was allowed to terminate my lease agreement with a 60-day notice. My termination fees were waived by the PM, to make up for my trouble.

In summation, I was personally treated like a nuisance, rather than a resident. I... regret living here, and I am still negotiating with staff about my final bill. Despite having the carpets and the entire apartment professionally cleaned, They have charged me $175.00 for a carpet clean. They have also charged me $77.50 for a crack in the frame of the microwave, which I am certain was there when I moved in (Take pictures of the appliances at move-in!). They have ignored my request to see the previous resident’s move-out inspection, as I would like to make sure this wasn’t overlooked at my move-in. Additionally, I’ve been charged $150.00 for one coat of paint, despite the fact that it would be covering basic wear and tear. Lee mas

First off, these apartments are ok for the price, however, a lot of things need work. I have never had maintenance respond to a maintenance request. One I had to call the office two weeks after putting in a request to have our AC fixed. The other, I called, put in an online request as well as leaving a message on the maintenance voicemail. This one was for our microwave having a short in the keypad (which is a fire hazard) and is still not fixed over 7 months later.
Also, these apartments are... being marketed as a "gated community". We toured the apartments in November of 2019 when they told us that the community was gated. Since moving in January of 2020, the gates have never once worked. Come to find out from our neighbors who have lived here 3 years the gates have never worked. Therefore they are lying to prospective renters. We have asked about the gates multiple times with no response.
The property management also does nothing for pest control...this is entirely up to the renter. These apartments are about 100 yards from a water source which makes pests rampant in the summer.
Lastly, when we did the walk through during our move-in, multiple lights flicker for about 10 seconds when being turned on and about 6 outlets in the apartment have only one of two working plug ins. We mentioned this during the walk through and nothing has been done about it. I've just decided to live with these inconveniences rather than try to get maintenance to fix it as they are clearly overwhelmed.
We would have moved out after our lease was up but just had a baby and didn't have the extra cash to move.
On the positive side, the apartments have friendly tenants, noise is minimal, and the closet space is very abundant. The lawn and roadways are fairly clean and welled maintained. Lee mas