Marcella at Town Center Apartamentos

Nice from the outside but extremely thin walls and floors. Constant car break ins and package snatching. Pets deposits DO NOT cover potential damages, simply a charge to have them with you. Staff unable to pass correct information or contradict one another. Also you have to turn in keys the day of move out OR you are charged per diem until final inspection.

Poorly managed woke staff run complex. Trash compactor way to small for all residents and always over fills. Charged for valet trash monthly but they only show up twice per week. If issue arises with trash they wait until 10:00+ at night too state no trash service.

Windows leak, stairs are always wet upon rain falling leading to access of apartment and if snow falls you may end up on your back side.

Poorly maintained structures and it’s showing in a major way.

Starting too feel like Motel... 6!!

Cars always speed around facility and have had near misses on numerous occasions.

Doors always slam shut at all hours.

Not luxury living for the excessive rent or lack of management!!! Lee mas

I have been robbed twice while living here at Marcella. Despite the hundreds of car break ins, package theft, and criminal activity, the staff refuse to install cameras. I do not feel safe here at night. My package was ripped open on my doorstep and the reciept with all of my information on it was stolen. The response from the leasing office was to buy a PO box. They use COVID as an excuse to not open the leasing office to packages even through their tenants are being robbed. During Christmas,... they offered package services for $25, and yet now they refuse even when told robbery is happening. There is constantly smells of marajuana, loud music, and drug paraphernalia laying around. Last week, I walked outside to a dirty bra on the ground outside the building. The staff do not care to fix these issues that result in the tenants being unsafe. I am so very disappointed, seeing as I have paid rent on time without fail, and am a member of the military choosing to stay here.
Lee mas

This place is definitely money hunger!!!!!! It does not matter how long you have lived here they will try and charge you an arm & leg once you move out. Even if the price they have do not justify the damages that were done.

Don't let the looks fool you. There is a money hungry monster (DAVID) running these apartments. I have lived here for two years and no problems until I made a mistake. Yes a small mistake has cost me almost 300.00 dollars. I was six dollars short of my rent and was charges three hundred dollars worth of fees and blocked from making payments online. I had the six dollars. I just miscounted my fluctuating bill incorrectly. I called the office to see if someone could help. FYI I informed them of... this mistake before it had hit their systems. They had no idea. The manager was on vacation etc.. so I contacted the corporate office. I was transferred to the attorney/ president of the company. He informed me he would call back because he did not know how to operate the system??????Instead of them calling me a month later I was emailed a threatening letter with attorney fees, additional late fees, and even a judgement all because of six dollars.(that I had I mean you can borrow six dollars from a stranger) Now, Im going to be honest this apartment is already too small for the price. It is not worth what they charge you. For this company to be so by the book you would think that they would fix some of the things that are reported. One main issue is the fact that my apartment is very moist. Its so moist that I was given a humidifier (that I have had for at least 5 months or more and no one has credited me for that or even came back and checked on the apartment) that for the record I have to dump every so often to remove the moist from my apartment.( For the price that I pay I don't think that is my job. and that monster is not paying me to do so) There is also this rude girl that sit at the front. Long story short this company is all about your money. The president is a lawyer need I say more. All of this for 6.00 dollars. They should really consider how they treat their loyal tenants before everyone leaves. Don't move in here because you are just a number and I mean dollar sign number to them.. PS. I was threatened with court not because I didn't pay my rent, but because of the late fees I was disputing for a six dollar mistake. SHAME! SHAME! SHAME! There are so many other apartment complexes that will treat you like a human not a number because we all make MISTAKES. :) Lee mas