Haven at City Center Apartments

I appreciate her help and setting up my account for the pay my bill and also she’s excellent in doing her job and she’s a very people person very kind warm and I appreciate that thank you

Responded in a timely manner. There maintenance man MJ came. He was very friendly fix the problem in no time and answered all of my questions very knowledgeably.

Staff was really professional the process was smooth

The front office is non-existent. Stay away. This is certainly the most unresponsive property company I have ever dealt with.

I lived here for a year and it was a horrible experience. Do not come here. I’d give this zero stars if it was possible. These apartments seemed good at first, and then it went horrible so fast. When we first moved in I notice the carpet going into the kitchen was coming up and that the laundry room door wouldn’t open and close. We called maintenance about it several times and now almost a year later the door is still messed up and the carpet is almost all the way up. Our kitchen sink is coming... unsealed and leaking all over our kitchen floor. We went to the pool a few times and it’s such a mess. The tennis courts are so overgrown with weeds you can’t use them. Though every apartment has a balcony most are too small to sit out on. The only time maintenance has ever fixed something here in a timely manner was when our downstairs neighbors were getting a leak from out bathtub. They came and cut a hole in our bedroom wall (5x6 inches big) then just left the hole for days. We called about it several times and they never fixed it so we went to lowes and fixed the hole ourselves. We moved here before there was new management and since the new management has come things have been worse.a few weeks ago my car got broken into here and we went to the office to see about getting camera footage because there is a huge sign that says there’s cameras and they said the sign was just to scare people off. This isn’t the fist time that people have gotten into cars here. People come and check if cars are unlocked then steal whatever they can, but my car was locked and someone actually broke into it. Our air conditioning started leaking today and luckily we had our mop bucket under it by chance but if not we would’ve had gallons of water all over our floor. The filter that was put on it was the wrong size and we couldn’t even get in touch with maintenance to come fix it. So again we’re having to go to lowes to fix this ourselves. We got disapproved to move back here because our credit score was low but then when we checked our credit it was fine so we showed the leasing office and they said they don’t know how to help. Rent has starting to go up and considering the prices that knew residents are paying vs what we’ve dealt with here. It’s absolutely not worth it. So many people have left bad reviews about Kingstowne and I wish I would’ve listened to them before moving in here. Save yourself the headache and look for a different place to live. Lee mas