5/12/19
***WARNING*** DO NOT MOVE HERE
Significant problems persist since Michelle took over as manager in 2019. The place has gone WAY downhill under her management.
e.g. A maintenance request in August took about two weeks to get a response (decided to eventually fix the maintenance issue ourselves) and current maintenance request was submitted almost 48 hours ago, still no response. Had to go to front office and ask for a response.
e.g. The front office phone number never works - I called it as I watched the staff talk among... themselves and it goes straight to voicemail, doesn't even ring.
e.g. Alleyway gateway entrance has been broken for two weeks and is not fixed, (does not close correctly, so anyone can access the alleyway/apartments from the street).
e.g. Gym equipment is not maintained. Treadmill broke and wasn't fixed for months. Ceiling leaks and mold is starting to spread. Sanitary wipes are never available. Nothing gets fixed or cleaned.
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Administrador de la propiedad en The Rockefeller respondió a esta revisión
Thank you for your residency and review. We take all feedback seriously at The Rockefeller and use it to improve our services however necessary and when possible. Items you have mentioned either have been repaired (such as the gym ceiling), are in... the process of repair, or have not needed work at all. We welcome your call at (757) 352-2244 so that we can make sure your home is properly maintained and nothing has gone unnoticed. At that time, we can also review any concerns you have with common areas and let you know the status of anything that happens to be under repair. Additionally, we would like future residents to be aware that only permitted fob holders have access to our building. The gate is under a work order, but it is not our primary security measure. We apologize for any inconvenience this caused. Resident satisfaction is our top priority, so we hope to hear from you soon.