Charter Oak Apartments

We have enjoyed our stay here during our 12-month lease agreement despite the repairs that needed to be done. We did not encounter any issues with our reserved parking spot during this time aside from another resident parking briefly in our spot. After returning from being away for two weeks literally a a few days before we officially move out of our unit we were welcomed with one of our cars no longer parked in our reserved parking spot that we had paid for the remaining 19 days. Neither of us... was notified by leasing office that our car was towed. Never heard of a leasing office assigning a reserved spot that was assigned to a current resident nearly a year ago to a new resident without double checking their records to ensure that spot is actually not currently occupied by another tenant. To future residents make sure you double check with leasing if you find a car parked in the reserved parking spot given to you by leasing office. Please do not assume to tow that car without investigating deeper. Lee mas

This place is a total dump. Loved there from February 2021 to April of 2023. When we moved in nothing was clean or ready, it was so bad they gave us a month of free rent and tried to lie and say it was a ‘promotion they missed’. Turnover with the office is high; someone new every month. You can’t control your air conditioning or heat, the county does. They turn the water off all the time without any type of notification. They do not do the quarterly inspections like they are supposed to, more... like once maybe twice a year. There’s exposed wiring by the playground and the playground itself is a hazard with the swings being broken and it just being old and rusted through. The property is old and crusty and they tried to raise my rent 500 dollars out of nowhere, and even after I moved they tried to charge me double rent for a month I didn’t stay and 200 dollars for literally taking stickers off a wall. Do yourself a favor and do not move here. Horrible property with even crappier staff who don’t give a crap about anyone especially families. Lee mas

The renovated pictures look nice but everything is poorly done. Paint chipping off bathroom tiles, water stains showing through, applicances breaking, heatin/ ac barely works, nails sticking out.

Management is horrible and changes every few months. Tow trucks just lurk at night.

They try to falsely charge you and are raising the rent by 12% for renewal!!!!! Ridiculous. Do not live here

First, they’re raising the rent 12% in order to renew. There are bugs, leaky windows, A/C is only air with no coolant, parking is absolutely terrible, and management is unresponsive/unhelpful. There is only ONE maintenance guy for the ENTIRE community. Worst place to live.