14/11/24
Poorly Managed Property
As other reviews have noted, this building has an issue with pests, and the management company is not proactive about it. The elevator is also frequently broken and poorly maintained.
I have received no response to multiple voicemails or emails to the office staff. The prior management company at least had a call center, this current company just has a voicemail box that is apparently never checked. They are poorly organized, as they called me days after my move out in July (which included a... walk-through with maintenance and handing my keys directly to the office staff) asking when I would be turning in my keys.
NOVEMBER UPDATE:
Despite leaving multiple voicemails, emails, and contact forms for the property, I have still not been contacted about the return of my deposit.
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Administrador de la propiedad en American Tobacco Center respondió a esta revisión
Hello Anonymous User,
Thank you for taking the time to share your feedback. American Tobacco Center is now under new management. I'm sorry to hear that your experience with us did not met your expectations. We take your concerns seriously, and I... would like to understand more about the issues you've encountered so that we can work on improving your experience and that of all our residents.
We are committed to resolving all issues our residents may face, and we would appreciate the opportunity to speak with you personally.
Thank you for bringing this to our attention and Iook forward to working with you to resolve these matters. Please feel free to stop by the leasing office to meet our new Community Director.
Warm regards,
American Tobacco Center Team