Southern Stove Lofts

I saw all the bad reviews and thought “how bad can it be”. The answer is BAD! I had a place on the top floor of the building. The AC units are so loud that it would often keep me from sleeping. Sometimes the noises would be so ear splitting I would have to leave. On two occasions the AC units were shaking so badly we had cups fall and break. The maintenance team couldn’t do anything about it. They only suggested I pay to have the ceiling insulated. That brings me to my next point. No real... ceiling, so lots of roof noise and LEAKS! The entire time we were there we had different roof leaks, on my couch, carpet, bed, and kitchen. It just kept happening, and it took them almost three months to actually deal with any of them. It got to the point where I had actually slipped when there was a 3 by 4 puddle going across my hallway. It also caused our floor boards and baseboards to rot. The air handle wasn’t installed properly, so every once in a while our apartment would have a back up of sewer gas. So imagine that smell. I originally thought it was a gas line backup and when I voiced that concern I was very rudely told there was no gas to our building. My toilet leaked for two weeks and when I asked if I could be compensated for my extra water (mind you the bill was almost 20 dollars more - it was a LARGE leak) they refused. Also they showed up at my door at 7:30 am and just came into my bedroom WHILE I WAS SLEEPING. Pool was nasty, gym was almost totally broken, and legit blood, poop, and pee constantly found in elevators. Internet wouldn’t reach bedrooms bc it was so weak. Hated every second of it. Both my roommate and I left almost two month early because of how terrible this place was. Water pressure was also terrible and the water tasted terrible. Please do not live here! Lee mas

Southern Stove Lofts advertises "free" wifi, but requires you to buy a router for around $100 to access it, and then when you do, the connection is so slow you are basically forced to pay more and upgrade.

The building is cold and filthy, I already had maintenance issues upon moving in. The fan makes LOUD creaking noises when you turn it on (it also takes over 60 seconds to start) and I was told they couldn't fix this, so I essentially cannot use it.

Additionally, the noise pollution in this... entire place is terrible. You can vividly hear the trains, neighbors, dogs, people talking, water going thru pipes, et cetera. It is virtually impossible to get a moment's peace here. Lee mas

Southern Stove Lofts are convenient to yummy places to eat, WholeFoods, Starbucks and Lee’s Fried Chicken and public transportation! I moved here about three months ago from out of state and the staff including maintenance ( very responsive to maintenance requests) are friendly and professional. Florence, Rebekah and Noah are amazing! Thanks for the warm welcome to Richmond!

I have only just moved in but every step in the process but poorly managed and communicated. The people who work here might as well be 3rd graders with the amount of assistance they can give you.

Do NOT move into this building if you use the internet. Southern Stove Lofts does not deserve a single tenant while AmTech is the ISP in the building. I read the reviews and said it can't be that bad, but I implore you to trust that it is indeed that bad. Bottom line: AmTech is the ISP in this building, they aren't a real ISP, they're a shell that contracts out everything to the lowest bidder. Look them up before you sign anything and read the reviews. You will not have reliable internet while... you live here. Don't let them tell you it's a router issue, it's not a you issue, Amtech provides horrible service with zero accountability from the apartment complex. These are two separate issues, AmTech provides horrible service and no support while Southern Stove Lofts will not hold them accountable for that horrible service. Working from home during the pandemic has been a nightmare with weekly outages. If your internet goes down, you can only call support between 8AM-5PM, and when they say it will be 24 hours before you hear back, they mean it. Our internet went hard down and we were told someone couldn't look at it for SIX days.

Southern Stove Lofts will say it is out of their hands, that is just because AmTech is the cheap option they can advertise included internet with while maintaining profit, all without holding themselves or AmTech accountable in any way for any of the infinite issues you will have.

tldr: Southern Stove Lofts doesn't deserve you as long as they disrespect their tenants with this internet provider. Lee mas