Avana Star Lake Apartamentos

This apartment complex is so disappointing, I really wish I didn’t have to give it any stars. Maintenance can’t communicate let alone get work orders completed without me either harassing the front office or writing bad reviews. I was even told by the old maintenance employees how bad the mold is for majority of the property but not one professional mold removing company has been seen to resolve the issues around the complex. My last work orders that were minor sat for five months until I got a... call about my open ticket, just for the front office employee to not pay attention to which unit they were calling and for what problem, just for the problems I have to not be fully fixed. Highway robbery for what we pay just to live with half working appliances. I hate that I can’t even move out of here yet, because if I could financially afford it I would’ve high tailed it out of here a long time ago. Lee mas

Love the office staff! They’re always so friendly and accommodating. They always listen to anything I bring to their attention and make sure it gets taken care of. They are very on top of their game!

Except for some of the neighbors being loud all night this apartment complex isn’t bad at all. I tend to stay to myself as much as possible. My kids love the other kids around here so that’s a plus.

I just moved in on March 28 and am very disappointed with my living experience, which has become quite a headache for me recently.

First, the heater in the bedroom is making a loud noise, and the heater in the living room is not working at all, making it difficult for me to sleep. I have submitted my maintenance request multiple times, but the issues remain unresolved. Additionally, the dryer is not functioning; my clothes come out wet even after running it for a couple of hours. The fridge is... missing a shelf as well. I emailed the leasing office about my concerns, including a recorded video, but I have not received any response.

Second, I have lost my package multiple times, even though I have a camera in use. I cannot have my packages delivered to my door when I'm not home because someone in the neighborhood might steal them. This has never happened to me before in my previous rental experiences. I am very disappointed. Lee mas

Not being able to opt out of trash butler, literal trash and dog poop everywhere and 5 shootings in 18 months are not what I expected. The maintenance team is fantastic, the office never answers the phone.