Avana Star Lake Apartamentos

Hello,

Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and sincerely apologize if you’ve felt that communication or service has... fallen short of expectations.

Regarding the pools, we recognize how important this amenity is to our residents. The pools have been temporarily closed due to a necessary maintenance issue that we're actively addressing. This work is essential to ensure the safety and comfort of all residents, and we’re happy to share that the pools will be opening very soon once the repairs are complete.

We value all of our residents and are committed to improving communication and service. If you’d like to discuss this further, we’d be happy to speak with you directly — please feel free to reach out to the leasing office at your convenience.

Sincerely,
Avana Star Lake Management Lee mas

Hi,

Thank you so much for your kind words and for sharing your experience living at Avana Star Lake! We're thrilled to hear that you feel safe and comfortable here, and that you're enjoying the cleanliness of the community and the gym — your... feedback truly means a lot to us.

We completely understand how not having a washer and dryer in your apartment can be inconvenient, especially with a busy schedule. The good news is that yes, we do have select apartment homes with in-unit washer and dryer, and we’d be happy to help you explore transfer options within the community that better suit your needs.

Please don’t hesitate to reach out to the leasing office at your convenience — we’d love to discuss available options and assist in any way we can to make your living experience even better.

Thank you again for being part of the Avana Star Lake community — we’re grateful to have you here!

Warm regards,
Avana Star Lake Management Lee mas

Samir,

Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate your perspective on what makes for a quality living environment — and we agree with the standards you've outlined.

Our team is committed to... providing professional, respectful, and well-trained manag ement. We take resident safety, privacy, and fairness seriously, and strive to maintain a community where all residents feel comfortable and supported. We also understand the importance of timely repairs, routine pest control, and thorough apartment turnover between residents to ensure a clean, welcoming home.

We’re always working to improve our property and services, and feedback like yours helps guide those efforts. If you have any specific concerns or suggestions, we’d love to hear from you directly.

Thank you again for your input!

Sincerely,
Avana Star Lake Management Lee mas

Martha,

¡Gracias por sus comentarios! Nos alegra saber que disfruta del ambiente tranquilo de la comunidad. Apreciamos su preocupación por la seguridad y el acceso no autorizado a las unidades vacías; es algo que nos tomamos muy en serio. Nuestro... equipo está revisando los protocolos de acceso y tra bajando en mejoras para garantizar que todos los residentes se sientan seguros y cómodos. Si observa alguna actividad sospechosa, no dude en reportarla a la administración o al personal de seguridad. Nos comprometemos a mantener un entorno seguro y acogedor para todos.

¡Gracias de nuevo por compartir su opinión!

Atentamente,
Administración de Avana Star Lake Lee mas

Hi,

Thank you so much for the kind words! We're glad to hear you're enjoying your apartment, and we appreciate your shoutout to our team and maintenance staff. We're just as excited about the pools and can’t wait to have them open for you to enjoy.... It’s great to know the location is working well for you too — having Safeway and the gas station nearby really is a plus!

Best Regards,
Avana Star Lake Management Lee mas