Avana Star Lake Apartments

Overall pretty decent living experience. Had a leak in the ceiling, filed a maintenance report, didn’t hear back for a month, talked to front desk, and the leak was fixed in the next 2 weeks. Saw one roach in apartment, that was scary, but haven’t seen any since ????. Trash likes to get loose around the complex (birds pick at trash, trash sits in dumpster areas for awhile). But our apartment suits our needs and allows us to live in a convenient area so it’s chill

I like the apartment and the leasing office ladies are extremely nice and helpful. They are willing to help with any and all issues that ive had since residing here

I’ve been personally shot at 2x when someone was trying to break into my car and in a span of 8 months, there have been 7 on-site shooting incidents….and those are just the ones I know about. The leasing and resident services team averages a month or more in getting back to you. They are also extremely rude anytime you speak to them. The property manager is rude as well and also does not respond. You can never reach the office by phone. No one ever returns calls or answers submitted concerns... from the resident portal, etc. Mail is forwarded to an inconvenient post office. There is always trash everywhere. They also had no helpful things to say when I asked about reporting an insanely loud neighbor. Worst run community I’ve ever seen. The maintenance team however, is amazing! They are great! Read More

I love living here, there’s not really much to complain about. And what really satisfies me the most is how involved the leasing employees are with there residents. Thank you.

If I could give this complex 0 stars I would. Everything was fine when I first moved in, they were very accommodable in the beginning but shortly after very shortly after that changed. My toilet began leaking water along with my sink and I placed a maintenance request which took two months to get looked at then when the toilet kept leaking even after a toilet change I submitted another maintenance request and it wasn't until I left a bad review that they decided to come and take another look... then they finally did their job and came to fix the problem. Which was water in my walls. This problem was fixed in the summer time and a month later I am having the same problems, the toilet is leaking AGAIN! This building has had multiple emergency water shut offs for the past few months due to other units having leaking and it still has yet to be fixed. Now my daughter has black mold growing inside of her closet that is starting from the bathroom where there was water in the walls! I have been submitting multiple maintenance requests and making multiple calls and all they could tell me was they have 730 other maintenance requests and they are answered in the order they are received mind you I have a daughter that has a breathing tube and severe asthma and I have mentioned this to them on multiple occasions. I have even asked for a unit transfer and have not heard back about that either. If I were you I wouldn't even try my luck, the price is fine and fits exactly what you are getting Read More