Mason & Main Apartments

I am happy to be part of Mason and Main community. The Management has been responsive and fair to my concerns and requests. I depend on public transit and the location is ideal because there are many stops for the bus and street car all around the area. I am comfortable living in my unit so much so I just signed my third year lease this week.

Kudos to Mason and Main Management for taking care of my concerns regarding security issues. They installed a security latch on the gate to the steps leading to the outside door of all ground floor units facing the park as requested. The security latch will not stop anyone with bad intentions to approach my door but the sound of someone opening the Iatch and the ADT video will give me ample warnings before any untoward incidents can happen. There are also regular patrols by security personnel... around the two-building complex. The Management, particularly the Operations Manager, has always been responsive to any issues I
brought up. The leasing staff and Maintainance are also very helpful and take care of problems promptly. I am in the process of signing my third year lease as I feel safe and comfortable to be part of the Mason and Main community. The location is
ideal as I can hop on the bus or street car from many stops around the area. Grocery shopping, whether at QFC or Asian stores in the International District, is a breeze. Any security concerns, especially around Jackson St and 12th Ave, have been dealt with by law enforcement.
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The units are nice and ground maintenance and building cleanliness are excellent. The location is also great.

I wanted to take a moment to recognize one of your team members, Juan, for his outstanding service at Mason & Main.

Each time I visit the office, Juan is always professional, attentive, and welcoming. Whether I’m stopping by with a question or just passing through, he consistently greets me with a warm demeanor and takes the time to engage in conversation when he’s available. His positive attitude and willingness to assist make every interaction feel refreshing, and I genuinely appreciate the... effort he puts into making residents feel valued.

It’s clear that Juan takes pride in his work, and his presence enhances the overall experience of living at Mason & Main. He is a fantastic addition to your team, and I wanted to take the time to acknowledge his dedication and exceptional customer service.

Please pass along my gratitude and appreciation to him. I’m sure many other residents feel the same way, and I hope his hard work does not go unnoticed. Read More

If you’re looking for a home, Mason and Main is not the place for you.

This property feels more like a workplace than a community. The high turnover rate among staff reflects a lack of care for employees, and the same disregard is shown to tenants. Management is negligent in addressing crime within and around the building, demonstrating little concern for the well-being of residents.

Mason and Main, along with other Greystar properties, seem focused solely on business transactions rather than... fostering a safe and supportive environment. I urge those seeking a home to consider other options. Read More