Sunset Three Twenty Apartamentos

The best part about this property (besides location) is Kaitlyn in the office. She has been working hard the past few months to create monthly events (School Supply Drive and Trunk or Treat) and build the sense of community. And if there is ever an issue, she always takes the time to listen and does what she can to improve the situation. It's nice that someone shows genuine concern. That is rare these days and is to be commended.

Visit the pool on the west side of the apartment for an accurate view of what this apartment is like. It is covered in algae and is green. None and I mean none of the amenities at this apartment are available to tenants. Both Pools are always out of commission, the sauna and hot tub have both never worked during my time there, and the workout room has never been open.
Inside your apartment it is also not great, the apartment will not do any maintenance, meaning a maintenance request for a... dishwasher was put in at move-in and it was never taken care of EVER. Many of the lights switches do not connect to lights as if the builder forgot to install them. There is not a lot of light in this apartment. There is no in-unit washing machine and the washing machines at the complex are often not working so you will have to walk across the complex to wash your clothes. Lee mas

These people are dishonest and unethical. Our initial apartment had roaches and they were trying to hide it. We ended up getting another apartment which is nice but I literally had to FIGHT for it and even this one wasn't completely ready. Dishwasher never worked and the tub needed to be caulked. Sliding doors completely fall off and the closet doors in one room keep falling off because they weren't properly installed. Minor problems in my book compared to a roach filled apartment and they... didn't care that we had spent a ton of money to move in & didn't want to give us another apartment I had to fight for it for nearly an hour. We lost thousands in electronics, home products & clothes due to fear of bringing roaches into the new apartment.
Also beware... this is NOT a smoke free community. Those of us with health issues have to struggle with living in our own apartment because smoke comes through from neighbors. I can't even open the window or sliding door for fresh air because then it's worse leaving us feeling trapped and uncomfortable. You're hit with a huge whiff of cigarette smoke or weed smoke and people who smoke in the parking lots.
Imagine going to sleep with your window open for fresh air and waking up gasping for air because you cant breathe due to cigarette smoke! I will be reporting this because I've reported this many times to to the office with no results! Just a blast email that no one reads or cares about.

Communication SUCKS! When you're a potential resident they answer all calls and return emails, but the minute you become a resident your calls and emails are ignored or you get a weird answering service.

The laundry room is the tiniest ever. ONE washer and 2 dryers for 8 apartments is unreasonable as it is but to barely be able to use them because other people who don't live in your building keep coming over and breaking in to use the laundry room makes it worse. It should be accessed by key fob for the people who live in that particular building only so this doesn't happen.
As I type this I struggle to breathe due to respiratory health issues from cigarette smoke! It's unfair to believe you're moving into a smoke free community thinking your health is safe only to deal with smokers and management who won't do anything about it or take it seriously. I will look into how to handle this another way since they won't help.

They care about the money. They don't care about you as a resident! Lee mas

Moved here in July, the apartment was not ready and still had carpet being put in and was not cleaned at all on the day I got my keys. 2 days later I was told carpet was put in and it was cleaned. My wife stopped and no it had not been cleaned at all. It took 2 more days for it to be generally cleaned up and by that point we had to just move in and clean it ourselves. The worst area was the mold in the dishwasher and fridge seals.
We were informed of a major issue of our dish washer was losing... power randomly and that a part is on order. A month later they came to fix it, but maintenance saw it powered on, left and closed the request. Since then, for 4 months now we have been submitting requests to have it fixed and they have been closed repeatedly without anyone attempting to do anything. We have attempted to resolve the issue with management directly and have only been given false assurances. Yesterday I spoke with our manager and was thoroughly managed nothing but I'm sorry and will do better. She also told me she would personally have maintenance come by today. I stayed by the door and phone all day waiting for NOTHING! Like an idiot! I went down at 4 to see what is up and express that this is crazy unacceptable at this point and could only talk to a staff member who called maintenance and told him to come to my apartment. She said he would be here in 20 minutes and again NOTHING!

Not to mention that when I moved in, I was told explicitly from the manager that the washer dryer in the common works "Amazing" when I told her about my experience from my last apartments. It was BROKEN at the time those words came out of her mouth and had been broken for a long while from what my neighbors have said. Look I wanted to be understanding at first about the washer because it is third party but honestly if it's taken this long either remove it and put a temp one in there, who cares if it's not nickel and dime us we pay plenty in rent to cover it until they fix it or give us a reasonable reduction in rent to cover the laundry mat costs.

All in all, this management is AWFUL, they don't know what they are doing when it comes to running a maintenance team and I would know I run one! Its either that or they have no authority over them and are being walk over like a cheap rug.

My wife and I typically rent for 2-3 years and will be moving out the second we can what an absolute nightmare to be locked into a contract where you have NO VOICE! Lee mas

The worst place to live. The management is unprofessional, inadequate and they lie to your face.

The apartments have severe black mold that they cover by paint.

The windows cause a great deal of moisture abs heavy condensation. They are very old metal.

The wiring it extremely dangerous and some apartments can only use electricity in one area at a time.

This gas caused refrigerators to stop working and ovens as well as the top elements to catch fire